System Administrator Technical Support
Resume:
Zaki Ur Rehman Email: - ****.*********@*****.***
Cisco Certification: -
CCNA (Cisco Certified Network Associate)
Microsoft Certification: -
MCSA (Microsoft Certified System Administrator)
PROFILE SUMMARY
Result-driven professional with rich experience in IT Infrastructure Management, Technical Support with proven ability to identify, analyze and solve problems to increase customer satisfaction.
CAREER OBJECTIVE
To become a valuable asset to an organization by aligning personal growth with organizational objectives and utilize my abilities to achieve desired goals.
AREAS OF EXPERTISE
Experience in Installing, Configuring, Troubleshooting, and Upgrading Windows OS (Pro win 10, 2008, 2008 R2).
Installation and configuration of Server 2012 and R2.
Active directory Users & Groups Management.
Troubleshooting and installing software on different types of Laptops.
Installation and Troubleshooting of Network and Local Print devices.
Installation and troubleshooting of Antivirus software.
Experienced in downloading and updating systems with latest security patches and updates.
Installation and configuration of DHCP, DNS, Managing users and Groups.
Sound Knowledge of LAN and Domain based Network
Ability to Work in 24 hours.
WORK EXPERIENCE
(6)
Company : Physicswallah Pvt Ltd
Designation : IT Associate
Duration : Sep 2023 to Till Date
Location : Bareilly (Uttar Pradesh)
WORK EXPERIENCE
(5)
Company : Hyundai Engineering & Construction Co. LTD
Major Client : Kuwait Integrated Petroleum Industries Company (KIPIC)
Designation : IT-Engineer
Duration : August 2019 to August 2023
Location : LNGI Project-Al-Zour (Kuwait)
Job Responsibilities
Implement security tools and practices across servers & application/services
Ensure configurations backup of services and implement recovery from disaster
Managing of Cisco Firewall N
Managing mail server, configurations e-mail with Microsoft Outlook and regular backup.
Handle Juniper network SSG-140 firewall.
Configure static Routing in juniper network via GUI.
Transfer large traffic from ISP network into External 5G Router for smooth speed.
Handling TaskQos Traffic Management System.
Managing backup server (Synology Server)
Monitor traffic by IP/Group/App/Class.
Block the IP and Release from TaskQos.
Check the ISP traffic (Inbound-Outbound).
Monitoring bandwidth through SNMP tool.
Managing Layer 2/3 switches.
Installation, configuration of switches, maintaining network services, equipment and devices.
Supports administration of servers and server clients
Managing of PABX / Panasonic KX-TDE600.
Handle daily basis call.
Handle wireless antenna for wireless MOTOROLA radio.
Installation and configuration DLP software.
Configure router and switches.
Prepare monthly report.
Prepare KPI.
Renewal Motorola Radio License and Frequency from Ministry of Communication (MOC).
Handle and manage construction application server (PICS Server).
Coordination with network team (ISP).
WORK EXPERIENCE
(4)
Company : United Arab Emirates Embassy - Consular Section
Designation : Professional - IT
Duration : April.2017 to August 2019
Location : New Delhi (India)
Job Responsibilities
Handling Ministry of Foreign Affairs Server (MOFA).
Handling and managing “Visa Support” Sever.
Handling and managing Ministry of Interior back office server.
Managing firewall and switch.
Managing WLC for office users.
Visa Modification and correction.
Coordinate with MOFA and MOI and EIMASS team.
Coordinate with ISP Regarding Internet.
Check firewall and switches on daily basis.
Co-ordinate with MOI (Ministry of Interior) and MOFA (Ministry Of Foreign Affairs) for visa Correction in Abu Dhabi.
Administration & maintenance of Wireless Zone Director.
Configuring and troubleshooting VPN for client.
Providing support VC.
Take ownership of user problems and be pro-active when dealing with user issues.
Participate in-group to make seven star of our consular section.
UAE Embassy supported software and hardware.
WORK EXPERIENCE
(3)
Company : Hotel Clarens
Designation : Manager-IT
Duration : Oct.2014 to 13-03-2017
Location : Gurugram.
WORK EXPERIENCE
(2)
Company : Allied Digital Services Ltd
Designation : Customer Support Engineer (L2)
Client : Deloitte Share Services India Pvt. Ltd
Duration : Dec 2012 to Apr 2014
Location : Gurugram
WORK EXPERIENCE
(1)
Company : Progressive Info vision India Pvt. Ltd
Designation : System Engineer
Duration : Jan 2010 to November 2012
Location : Gurugram
ACADEMIC QUALIFACTION:
CLASS X U.P. Board, Allahabad
CLASS XII U.P. Board, Allahabad
Graduation (B. Com) MJP Rohilkhand University
PROFESSIONAL QUALIFACTION:
IMS (Infrastructure Management Service) from JETKING, New Delhi.
1 yrs. computer diploma from F. R. C. E. From U. P.
MCSE Training from JETKING, New Delhi.
Exchange Sever training from Info Park New Delhi.
CCNA training from IIHT Institute.
TECHNICAL CERTIFICATE
CCNA (Cisco Certified Network Associate) +CSCO12928774
MCSA (Microsoft Certified System Administrator)
A+ and N+ (Hardware & Networking)
Exchange Server 2010
Computer Diploma
TECHNICAL
Networking: Installation and configuration of operating system, applications and software.
ACTIVE DIRECTORY
Creation, testing, and management of GPOs intended to be used by multiple OU Admin.
Manage the Users and Computers Containers.
Creation/deletion/management of objects, i.e. local user accounts, groups, workstations, servers, printers, etc. in their OU hierarch.
Create new computer accounts and join to directory services
Create new user accounts.
Disable user accounts for staff.
Password reset service.
Creating and routing of tickets related to Active Directory issues
Users who experience problems with a particular service should contact the IT Help desk for general questions.
If the issue cannot be resolved, then the Help Desk (or the End user) can contact the OU administrator.
PERSONAL DETAIL
Date of Birth : 29\06\1989
Gender : Male
Marital Status : Married
Languages Known : Hindi & English
Mobile Number : +91-981*******
Date: 28-08-2023
Place: Bareilly (Zaki Ur Rehman)
Contact this candidate