Business Intelligence Personal Banker

Fnu Hosay

**********@*****.*** 904-***-**** Jacksonville, FL

EDUCATION

University of North Florida Coggin College of Business Jacksonville, FL

Bachelor of Business Administration in Business Intelligence

Minor in Business management Expected May 2025

PROFESSIONAL EXPERIENCE

Ulta Beauty Jacksonville, FL

Beauty Advisor August 2024 – Present

• Assist customers with requests in store and on the phone

• Demonstrate knowledge of products and services to customers to assist them in choosing the best products for their needs

• Greet customers in a friendly and polite manner to so they feel welcomed into the store

• Track inventory levels and restock shelves as needed to ensure customers can find the products they are looking for

• Educate customers about current promotions and advertisements

Amazon Fulfillment Jacksonville, FL

Flow Clerk November 2021 – May 2024

• Managed over 500K of value in one shift

• Allocated volume to outbound dock crew to maintain proper production on floor to 50 associates

• Monitored quality key performance indicators (KPI) for shift

Leaf OB Quality Auditor

• Audited for correct package count

• Verified no dwelling freight to meet customer expectation

• Audited outbound dock crew and verify correct standard operating procedures (SOP) are being followed

Ross Jacksonville, FL

Cashier August 2021 – November 2021

•Operated cash registers accurately and efficiently to process sales transactions, including handling cash, checks, and credit card payments

•Helped keep the store clean and organized, restock shelves, and ensure merchandise is properly displayed

•Monitored inventory levels, report discrepancies, and assist with restocking and organizing merchandise.

•Worked with team members to ensure a smooth and efficient store operation, participate in team meetings and training

SKILLS

•C++ programming

•SQL

•Tableau

•Customer service

RELEVANT PROJECTS

ISM4400: Enterprise App Integration August 2024-Present

•Currently leading the launch of an enterprise app integration (ERP) for IBM. This project involves selecting, installing, configuring, and implementing ERP software (In-progress).

202480: Business Intelligence

•Collaborating with a team of two to finalize a requirements document plan for Voyage Intelligence. Design and administer a survey, then gather and analyze the resulting data. Following this, compile a comprehensive report in Word/PDF format, detailing the data analysis and providing recommendations. Finally, submit the data using Tableau (In-progress).

ADDITIONAL PROFICIENCIES

Technical: Proficient in Microsoft Word, Excel, and PowerPoint

Language: English, Pashto, and Farsi

Jacksonville, FL November 2021 – May 2024

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