Customer Service Project Management

Alexander C Cooley

Haymarket, VA 703-***-**** ***********@*****.***

Objective

Highly motivated and detail-oriented student with proven experience in research, writing, communication, and project management within the publishing industry. Seeking an internship to contribute to a dynamic team and gain practical experience in a fast-paced, innovative organization. Experience

Catalyst Media Editorial Assistant - Business and Finance Magazine Dublin, Ireland June 2024 – August 2024

• Spearheaded customer outreach for the 2024 CEO 100 Index, meticulously cataloging data within the company's database of record.

• Developed and edited articles for the CEO 100 Index, ensuring accuracy, clarity, and adherence to editorial guidelines.

• Identified and vetted potential contributors based on qualifications, experience, and editorial fit, drafting targeted correspondence to CEO offices.

• Managed the editing and publication of weekly articles and indexes, ensuring timely delivery and quality control.

• Executed multi-channel advertising campaigns, contributing to our company’s increased brand visibility

• Conducted client outreach and provided executive support by drafting and sending correspondence to CEOs for interview scheduling, facilitating efficient communication and coordination. Piedmont Country Club Attendant of outside Services Haymarket, VA June 2023 – August 2023

• Cleaned golf carts

• Store and delivered golf equipment to VIPs

• Maintained a clean environment

Flagship Car Wash Car Loader Gainesville, VA

July 2022 – August 2022

• Prepared Cars for Car Wash

• Tracked service numbers

• Helped with Client- Employee communications

Cooley & Darling Insurance Agency Customer Service Rep Haymarket, VA June 2021 – August 2021

• Renewed, Issued, and Billed Policies

• Learned how to effectively navigate database systems and spread sheets

• Set up and activated customer accounts

• Interacted with customers to obtain necessary account creation information Pev’s Paintball Referee Aldie, VA

September 2018 – November 2020

• Communicated games rules and regulations to players to promote fairness

• Resolved players’ complaints regarding rules infractions

• Managed behavior of players and coaches to facilitate gameplay

• Executed high-pressure decisions, awarded points, and imposed penalties under time constraints Education

James Madison University Current Senior Student

Major: English

Minor: History

Boy Scouts: Life Scout

Skills & abilities

• Microsoft Office Suite

• Proficient in SQL

• Leadership

• Mediation

• Problem-solving

• Good judgment

• Customer Service

• Multitasking and Prioritization

• Customer Account Management

• Adaptive Collaborator

• Credit Card Payment Processing

• Upselling Products and Services

Certifications

• SQL Certification

Contact this candidate