Customer Service Representative

RAQUEL CHANDLER

Amanda, OH *****

740-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Attentive Customer Service Representative with 10+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. SKILLS

Vault Security

Staff Supervision

Consumer Banking

Issue Resolution

Conflict Resolution

Attention to Detail

Active Listening

Computer Proficiency

Multitasking Abilities

Telephone Etiquette

Customer Service

WORK HISTORY

06/2023 to Current Lead Teller

PNC Bank – Lancaster, OH

Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.

Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.

Boosted branch sales with proactive product recommendations based on customer needs.

Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.

Assisted in training new tellers to ensure a consistent level of excellent service across the team.

Mentored junior tellers, fostering professional growth and improved performance within the team.

Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.

Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.

Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy. Managed daily bank operations by processing customer transactions and providing exceptional customer service.

Investigated and promptly resolved issues with patron accounts. 08/2019 to 05/2023 School Bus Driver

Lancaster City Schools – Lancaster, OH

Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.

Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns. Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions. Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior. Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.

Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.

10/2012 to 05/2023 Cashier

Star Drive Thru – Lancaster, OH

Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Streamlined checkout process for increased efficiency and reduced waiting times. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Mentored new employees on cashier duties and best practices, improving overall staff performance.

Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

11/2009 to 10/2012 Cashier

Mark Pi's – Lancaster, OH

Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Welcomed customers and helped determine their needs. Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

EDUCATION

06/2011 GED

Amanda Clearcreek High - Amanda, OH

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