POS Systems, Time Management, Adaptability, Customer Service, Microsof
Resume:
Harmony Williams
Atlanta GA, *****
***********@*****.***
EDUCATION
Lanier High School, Buford GA
High School Diploma - May 2024
- Earned over 40 college credits through Dual Enrollment while maintaining over a 3.0 GPA.
Georgia State University, Andrew Young School Policy Studies Bachelor of Science in Criminal Justice (Expected 2027) Scholarships and Awards: GSU Foundation Scholarship, HOPE Scholarship WORK EXPERIENCE
Kroger Buford, GA
Customer Service Associate April 2024-Present
● Collaborated with team members to manage high-traffic periods and maintain operational efficiency.
● Addressed customer inquiries and complaints efficiently and professionally to maintain positive outcomes and shopping experiences.
● Created a welcoming atmosphere and provided exceptional customer service, leading to increased customer satisfaction scores.
● Processed transactions with precision ensuring accuracy in cash, credit, and digital payment systems.
Snooze A.M Eatery Buford, GA
Hospitality Associate (Hostess) May 2024-October 2024
● Supported team members during peak hours to ensure smooth front-of-house operations by efficiently seating over 200 guests daily while managing orders and customer inquiries.
● Collaborated closely with kitchen staff to streamline the food delivery process, ensuring accurate takeout orders and reducing wait times for more efficient service.
● Assisted with training new front-of-house staff guaranteeing they were aware of company policies, restaurant procedures, and service quality. Snooze A.M Eatery
Server
● Managed multiple tables in a high-volume environment, effectively processing orders and ensuring timely food delivery while maintaining attention to detail.
● Provided exceptional customer service by taking orders, delivering food and beverages, and addressing guest needs to ensure a positive dining experience. Wagyu House Atlanta, GA
Lead Hostess August 2024-December 2024
● Managed reservations, coordinated special requests, and ensured VIP guests were seated promptly in accordance with dining preferences.
● Create a welcoming and organized environment for guests through efficient communication as well as personalized tours to better their experience.
● Collaborated with restaurant managers and waitstaff to prioritize seating arrangements, accommodate special requests, and ensure efficient table turnovers.
● Developed strong communication and organizational skills by managing guest seating, and coordinating with team members which enhanced my ability to handle high-pressure situations effectively.
Olive Garden Buford, GA
Hostess March 2024-April 2024
● Efficiently managed reservation systems and waitlists, coordinating seating arrangements to optimize guest flow and minimize wait times.
● Assisted with administrative tasks such as answering phone calls, managing guests inquiries, and handling guest feedback ensuring smooth front-of-house operations.
Raising Canes Chicken Fingers Buford, GA
Front of House Team Member (CT) July 2023-March 2024
● Assisted in food preparation, ensuring all orders met Raising Cane’s quality standards and were served in a timely manner.
● Effectively upsold menu items encouraging customers to try additional products and contributed to increased sales.
● Identified and suggested improvements to streamline order fulfillment and enhance customer service, contributing to the overall operational efficiency of the team.
Community Sitter Buford, GA
Private Care February 2023-Present
● Cultivated strong, trust-based relationships with families by providing consistent, attentive care and offering updates on progress and concerns enhancing client satisfaction.
● Effectively communicate expectations and boundaries with clients and their families ensuring a mutual understanding of roles and responsibilities.
● Solicited feedback from families to continuously improve care services and ensure satisfaction, leading to increased referrals. OTHER SKILLS AND INTERESTS
Skills: POS Systems, Time Management, Adaptability, Customer Service, Microsoft Office Suite(Word, Excel, PowerPoint), Team Collaboration, Organization.
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