Mechanical Engineering Customer Care

Nikolina Trpceski *********@***.*** / 586-***-****

EDUCATION

Bachelor’s in Mechanical Engineering August 2023 - Expected May 2027

●College of Engineering, Lawrence Technological University, Southfield, MI

●GPA 3.84/4.0

●Relevant Coursework: Multivariable Calculus, Engineering Materials, Mechanical Engineering graphics, Foundations of Engineering Design projects

●Professional Membership: SWE, ASME

EMPLOYMENT

Target, service style associate- cross trained as cashier and fulfillment advocate April 2023 – Present

Increased efficiency and team productivity by promoting operational best practices.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Trained and taught 2 new employees in 2023 and 4 employees in 2024

Provided accurate answers and solutions to customer concerns, inquiries and complaints.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

RELEVANT PROJECTS

Can Crusher January 2024 – April 2024

●used CAD software to create a detailed model

●integrated electronic controls to automate the crushing process,

●conductedstress tests to ensure durability and efficiency in an effort to achieve an easier mean of recycling from reducing can size by 80%

LEADERSHIP EXPERIENCE

Folklore Leadership Advocate: St. Mary’s Macedonian Orthodox Church “Tanec” August 2010- Present

Led storytelling sessions to cultivate a sense of community and shared heritage

Coordinated events that highlighted cultural traditions, fostering team spirit and cultural awareness

Mentored younger members in the art of folklore, developing their narrative and public speaking skills

Organized and managed folklore festivals increasing community engagement

Awards: Fall 2023 Dean’s List, Spring 2024 Dean’s List

Skills: Excel, Siemens NX, CAD, MATLAB, Relationship building, Quality assurance and control, Complaint handling

Interests: 3D modeling, motorsport, automotive design, renewable energy

Spoken languages: Fluent English, Fluent Macedonian, Conversational Spanish

Contact this candidate