Account Coordinator, Corporate Trainer
Resume:
LISA KRUZICH
Mobile: 816-***-**** ***********@*****.*** Batavia, IL 60510 linkedin.com/in/Lisa-Kruzich CANDIDATE PROFILE
High performance client service leader with 25+ years of experience contributing excellent results in business and healthcare roles, leveraging strengths in communication and customer education to achieve aggressive goals. Skilled in learning systems and assisting team members and customers alike in understanding each step to ensure a positive experience. Background includes serving as an effective liaison between multiple parties, facilitating cooperation in support of collaborative successes. Learns new processes, procedures, and relevant technologies quickly upon hiring. VALUE OFFERED
Exceptional Client Experience
Expedited Issue Resolution
Managing Sensitive Data
Innovation Problem Solving
Building Strong Relationships
Meeting & Exceeding Goals
Cross-Functinoal Teams
Training & Mentorship
Written & Verbal Communication
SELECT CAREER ACCOMPLISHMENTS
Provided high caliber training and mentorship to team members, catalyzing development into productive leaders.
Exceled in articulating complex information effectively to diverse audiences in live and virtual settings.
Built trust-based, lasting relationships with internal and external stakeholders at all levels throughout career.
Met and exceeded goals and objectives driving millions of dollars in annual revenue. EMPLOYMENT HISTORY
Loan Officer, NEXA MORTGAGE, Chandler, AZ, 2024 – Present Loan Officer, FIRST INTEGRITY MORTGAGE SERVICES INC., St. Louis, MO, 2023 - 2024 Sales Manager, MOUNTAIN VIEW BANK OF COMMERCE, Westminster, CO, 2022 - 2023 Sales Manager, CARDINAL FINANCIAL COMPANY, Charlotte, NC, 2021 - 2021 Branch Manager, NATIONS LENDING CORPORATION, Independence, OH, 2019 – 2021; 2021 - 2022 Loan Officer, UNITED MORTGAGE, LLC, Overland Park, KS, 2018 - 2019 Loan Officer, FLAT BRANCH HOME LOANS, Columbia, MO, 2017 - 2018 Loan Officer, REDROCK MORTGAGE, Des Moines, 2015 - 2017 Owner & Mobile Notary, L&L NOTARY SERVICES, Lathrop, MO, 2010 - 2020 CNA, ST. LUKE’S HEALTH SYSTEM, Kansas City, MO, 2010 - 2011
***Previous experience includes extensive account management, underwriting, and loan officer roles. ACADEMIC BACKGROUND & TECHNICAL SKILLS
B.B.A. in Business Administration & Management, WASHBURN UNIVERSITY Windows OS – MS Word – MS Excel – MS Teams – MS Outlook – Zoom COMMUNITY INVOLVEMENT & LEADERSHIP
PTF Board, NORTHERN HILLS CHRISTIAN ACADEMY, 2013 - 2015 President / Vice President, THE ZONE, 2010 - 2013
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LISA KRUZICH
Mobile: 816-***-**** ***********@*****.*** Batavia, IL 60510 linkedin.com/in/Lisa-Kruzich PROFESSIONAL REFERENCES
Individual Range of Knowledge
Marsha Oehlert
Supervisor
MortgageIT
Reunion Mortgage
RedRock Mortgage
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Lisa worked with me at three companies over a span of several years of our banking and mortgage banking careers. During that time, we maintained an excellent rapport. Primarily my role was in management and Lisa’s expertise was in client customer service and training. Her commitment to her customer base and problem solving was very successful and positive.
Greg Redmond
Presidential Bank Mortgage
Vice President/Sr. Loan Officer
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Lisa worked for me as a loan officer at First Integrity Mortgage Services, Inc. She was a dedicated employee and was committed to her clients in educating them on the loan process and making them feel comfortable throughout the loan process. Her expertise was in financial assistance in real estate financing and extensive management knowledge. Jacque Haro
USA Mortgage
Loan Officer
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Lisa hired me into the mortgage industry with no experience and I reported directly to her. She trained me on the start-to-finish process from taking a loan application to the closing of the loan, loan products, and the LOS and AUS systems. She was always available when I needed her and very patient with all my questions.
Jillian Beveridge
Keller Williams
Realtor
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Having worked with Lisa for three years, I must say she is an excellent professional. I am impressed by her work ethic and communication skills. Plus, she easily adjusts to any given situation or business dynamics. But what makes her stand out is her willingness to help others. She has exceptional problem-solving skills and great attention to detail. I am glad to have worked with her and have no hesitation recommending her to potential employers.
Shane Murphy
The Murphy Law Office PC
Past Client
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I have known Lisa through her representation for me in working through two home refinance transactions. Her diligence, promptness, and professionalism was exceptional and very much appreciated.
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