BRIAN GARRETT
Indianapolis, IN ***** 580-***-**** ***************@*****.***
PROFESSIONAL SUMMARY
Friendly, service-oriented professional who helps customers with complaints or questions and processes orders and forms. Accommodating and helpful team player with a positive attitude and familiarity with CRM systems and practices. Conveys all pertinent facts to customers and establishes and builds solid relationships to boost ratings and secure loyalty.
SKILLS
• Report preparation • Strong communication • Inventory control
• Problem-solving • Conflict de-escalation • Relationship building EXPERIENCE
Security Guard January 2019 - August 2019
ESG Security
• Secured building against unauthorized access and conducted regular patrols.
• Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
• Used verbal and physical deescalation strategies to restore order and reduce tension. Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
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• Enforced site rules, regulations and standards.
Security Guard January 2017 - December 2018
CSC Security
• Used radio and other communication devices to keep in regular touch with other security guards and controller.
• Answered phones and responded to inquiries at security desk.
• Communicated regarding incoming admissions, visits and deliveries to appropriate staff.
• Patrolled public areas to detect irregularities and prevent unauthorized entry.
• Identified security concerns with regular facility and equipment inspections. EDUCATION
GED
Roswell Job Core