Customer Service Quality Assurance

PROFESSIONAL EXPERIENCE

WORK EXPERIENCE

= July'15 — present Sweet Tea's Southern Cuisiie (Richmond, VA )

= April'10 - July 15 Carolina BBQ (Richmond, VA)

= January ‘99 —April 10 Holiday Inn (Richmond, VA)

= March 89 — January ‘99 Willie Industriaf(Richmond, VA)

REFERENCE

+ Carolyn Brown Carolina BBQ 804-***-****

Melvin Cosby

2015 Mogierig Avenue Call: 804-***-****

Richmond, Virginia 23222 E-mail: melvinacosby1éfhqmall_com

Picture Clip shépes SmartArt’ Chart Screenshot Hyperlink Bookmark Cross-reference

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Illustrations Links

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EVENT SPECIALIST - STOCKER « LINE COOK - DISHWASHER

Organized - Detail-Minded - Innovative - Genuine - Dependable

CORE COMPETENCIES

Demonstrated ability to present i formation it in a way that reflects De

Excellent Customer Service - Quality Assurance

Excellent interpersonal and communication skills written and verbal

Ability to work well with others, in both supervisory or support staff roles

Maintain positive attitude, follows directions accurately with outstanding sales ability

Possess strong decision making ability and pay close attention to detail

Effective time management skills « + Ability to learn in an ever changing environment _

= Fossess 10+ years of providing quality hotel management experience

= Strong operational skills including sales, budgeting, forecasting, cost control, safety and customer

service

Utilizing interpersonal and communication skills to lead, influence, and encourage others a

Think critically and logically under pressure —

Achieving and exceeding goals including performance goals, budget goals, team goals, etc

Can take initiative and work in a fast-paced environment while t=/sncing multiple demands,

addressing shifting priorities and maintaining focus

+ Excellent communication, time management, organizational, and leadership skills

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= ee Booker Driveline/Sweet Tea’s Manager 804-***-****

Contact this candidate