Customer Service Security Officer

TAIWANA S. REECE

Bronx, New York ***** 347-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

Well organized, able to multi-task and prioritize.

Agreeable in group in team settings, adaptable to any environment and situation.

Excellent interpersonal skills. Speak and write fluent English.

Knowledgeable in Microsoft Word.

EXPERIENCE:

JC PROTECTIVE SERVICES, Bronx, NY April 2021- Present

Site Supervisor

Conducted mobile patrol through-out private property

Responded to emergency calls to homeowners and visitors on site

Maintain daily and hourly logs of irregularities such as equipment for facility

QUALITY PROTECTION SERVICES, Manhattan, NY February-2020-March 2021

Security Officer / Floating Supervisor

Filled post for emergency call outs

Conducted vertical patrol for detect system on roof top

Controlled freight elevator for employee and customer service

CAMBRIDGE SECURITY SERVICES, Manhattan, NY December-2017- January2019

Floating/ Field, Supervisor

Worked at multiple sites when coverage was highly needed for post

Responded to last minute callouts in a timely fashion

Coordinated with other supervisors for special events

ANDREWS INTRENATIONAL /F.I.T. Manhattan, NY April 2014-December2017

Central Control/ Dispatcher/ Public Safety Officer

Conducted patrols of both campus and dorms to prevent vandalism

Visual inspections of all artifacts in the museum withHourly Fire watch of all stairwells and exits doors

Reported all trespassers to NYC Police officers

Scanned visitors and faculty ID cards to gain access to facility

Monitored all cameras of buildings and pedestrians in view

MADISON SECURITY GROUP, Bronx, NY October 2010-Feburary2014

Site/ Field Supervisor

Drive company vehicle to inspect sites

Develop and supervise procedures, routines and practices for successful organized operation Responsible for each individual staff members function, operation and behavior

Schedule and facilitate daily staff meetings

Consult with coordinator regarding person personnel problems

Monitor CCTV cameras for any activities throughout the building

ONE STEP ABOVE, Bronx, NY January 2009-November2010

Command Central Supervisor

Prepared schedules for employees assigned shifts

Facilitated weekly face to face contacts with employees for their schedule according to their availability

Maintained communication with 120 employees in order to ensure that their tasked were completed

SPARTAN SECURITY, Manhattan, NY April 2005-December2008

Security Office

Patrolled company or building: made sure exits doors, windows and gates are secure

Answered alarms and investigated disturbances

Monitored the entering and exiting of people (employees, visitors and other person) to guard against theft and security

Wrote reports of daily activity including broken equipment, property damage, theft and unusual occurrences

Warned people when they were breaking the rules of the facility

Participated in monthly in service training

Assisted supervisor as needed with specific assignments

EDUCATION

Monroe College, Bronx, NY

Associate of Science (A.S.), Criminal Justice, - GPA 3.5 2013

Coursework included: Criminology, Psychology, Human Services, Ethical Issues

Certifications

8- and 16- Hours Security Training; Security and Fire Guard license.

CPR-trained, New York State Driver’s License

Anger management

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