Azure Infrastructure Systems Engineer

Technical Skills

Azure Infrastructure

Expert (20+ years)

Windows OS (95-2016, Win 10)

Expert (25 years)

PowerShell

Intermediate (8 years)

SQL

Expert (25 years)

Network Traffic Packet Analysis

Intermediate (2 years)

Altiris Deployment Server

Expert (13 years)

Hyper-V

Advanced (5 years)

VMware

Advanced (4 years)

SCCM

Advanced (4 years)

Software and Tools

Exchange / Office365 Administration

Advanced (6 years)

AirWatch MDM

Intermediate (1 year)

Dynamics 365

Intermediate (1 year)

NCentral

Advanced (4 years)

Freedom-pay POS

Intermediate (4 months)

Custom Gaming Hardware Builds

Intermediate (2 years)

Other Technologies

Symantec Ghost Solution Suite

Advanced (5 years)

Notification Server

Advanced (2 years)

Scripting and Programming

VBS

Intermediate (2 years)

CLI

Intermediate (5 years)

PowerShell

Intermediate (8 years)

Scott Keller

Azure Storage Engineer and Support

02/24 - Present, Microsoft for Blueprint Technologies, Seattle, WA

Worked as a Support Engineer for Microsoft's Azure Virtual Machine team, specializing in Azure Storage and focusing on both Windows and Linux environments. Responsibilities included resolving technical issues, performing remote software installations, and conducting hardware testing. Maintained detailed records, provided technical assistance, and facilitated training for new engineers, leveraging extensive knowledge to enhance team capabilities and optimize Azure infrastructure and operations.

Highlights of Contributions:

●Delivered top-tier technical assistance by answering user inquiries regarding computer software and hardware operations, efficiently resolving complex issues to maintain high customer satisfaction.

●Spearheaded remote software installations and hardware testing, ensuring seamless integration and functionality, utilizing in-depth technical knowledge.

●Executed system commands and meticulously monitored system functioning, identifying and correcting operational errors to maintain system integrity.

●Maintained comprehensive records of daily data communication transactions, troubleshooting efforts, remedial actions, and installation activities, ensuring precise documentation and accountability.

●Conducted thorough computer diagnostics, utilized technical manuals, and collaborated with users to investigate and resolve complex problems, providing superior technical assistance and support.

●Facilitated training and onboarding for new engineers, sharing extensive knowledge and experience to enhance team capabilities and foster professional growth.

●Applied deep understanding of Azure infrastructure and behind-the-scenes operations to drive continuous improvement and innovation, staying at the forefront of emerging technologies.

Systems Engineer

06/21-12/22, Microsoft for Impellam, Seattle, WA

Worked as a System engineer / System analyst for Microsoft’s Support for Mission Critical team. The team works with the largest customers using Microsoft’s services to provide a white glove service and assistance in implementing and daily running the software while also providing suggestions to improve service.

Highlights of Contributions:

●Highly successful engagement with customers during production level Critsit outages to troubleshoot and assist development in resolving the highest-level issues.

●Assisted in customers' implementation of Azure infrastructure to reduce outages and Critical outages in the customer's environments.

●Reduced outages reported by customers’ platforms to create a more stable environment.

●Assisting Microsoft Development teams to better address customers' issues by providing detailed information about their usage and infrastructure within Azure to reduce Critical outages and the number of tickets by the customer significantly.

Systems Analyst

02/21 - 06/21, Starbucks for Teksystems, Seattle, WA

Working as a Systems analyst for the Starbucks retail equipment installation team. Assist with deployment and setup of all technology for stores in the US and Canada.

Highlights of Contributions:

●Customer deployment of handheld systems to assist drive-thru efficiency and orders.

●Manage and verify the correct function of all software and hardware and work with field techs to address PC and IoT concerns at stores.

●Remote setup and configuration on Windows tablets to be used as registers, including verification and fixing network certificates.

Systems Engineer

06/20 – 12/20, Starbucks for Teksystems, Seattle, WA

Worked as a systems engineer for Starbucks, working on a store system that keeps reliability and failed orders to a minimum. Wrote scripts to automate tasks across stores to save time in resolving issues.

Highlights of Contributions:

●Wrote scripts to automate the failover of servers to a working system to minimize any order failures.

●Assisted team in maintaining infrastructure to keep stores running.

●On-call shifts to always ensure around-the-clock response

●Monitored and resolved hardware issues via New Relic and Splunk

●Helped bring the average success rate of mobile orders to above 99.9%

●Worked with dev to assist in new software rollouts to the environment.

●Monitored Azure environment automation

Systems Engineer

02/19 - 07/19, 12/19 - 03/20 Ben Bridge Jewelers for Robert Half, Seattle, WA

Worked as a Systems Engineer / Sys Admin for Ben Bridge on behalf of Robert Half on a contract basis. Contributed to multiple roles and projects to help resolve infrastructure flaws.

Highlights of Contributions:

●Helped maintain the environment's Active Directory system to track and update users.

●Updated and Maintained patch management using N-Central

●Assisted in Setting up SCCM, Configuration management, VPNs, Security procedures, Exchange / o365 admin, and POS devices.

●Writing custom scripts to update out-of-date software / maintain network health.

●Updated Airwatch management and assisted in maintaining MDM systems.

●Assisted in setting up / using Dynamics 365 point of sales systems.

●Covered for Helpdesk calls and assisted users in resets, exchange issues, or other admin-related tasks.

Systems Engineer

07/2018 – 01/2019, HCL America, Redmond, WA

Worked as a systems engineer for HCL America on the O365 infrastructure for Microsoft. Responsible for rolling out builds and changes in an automated process to keep production servers up to date in a seamless customer environment.

Highlights of Contributions:

●Update O365 infrastructure servers in an automated environment

●Assist with adjusting scripts for use in updates. - PowerShell

Azure Engineer

11/2017 - 7/2018, Mindtree, Redmond, WA

Worked for Mindtree as a Senior Tech for Microsoft Azure Technical Support with Premier customers and Level 2 Consumer support cases.

Highlights of Contributions:

●Provide high-level support and troubleshooting for the Azure Infrastructure Team

●Cover the building and maintenance of all the Azure Infrastructure and collaborate with other Azure teams to assist customers.

●Maintain high customer support and satisfaction for Premier Government and Consumer customers.

●Assist customers in building CLI and PowerShell Scripts

●Provide backup support for the Azure Networking Team

System Engineer

10/2008 – 04/2017, Tata Consulting Services, eXtreme consulting, Kirkland, WA

Symantec, Redmond, WA

Employed through three different companies performing the same tasks. Worked directly with the GFS team at Microsoft to resolve issues with the Deployment Server software and other software and network-related technical problems. Developed multiple scripts and tools to help improve the GFS service in a Systems Engineer Role.

Highlights of Contributions:

●Provided high-level troubleshooting and technical services for a significant enterprise customer.

●Perform account management for customers to ensure timely answers to their problems and successfully implement Altiris software.

●Design large, scalable enterprise environments with Altiris and Microsoft products for implementation.

●Interface between customer, development, and product management in coordinating all feature requests and bug corrections.

●Train sales engineers and customers on Altiris Deployment Server software.

●Focus on Windows Server 2012 R2/2016 data center implementation, Virtual Server/Hyper-V, and Deployment Server implementation and design. Designed and scripted different programs for use in the GFS environment to save time and work every time they are used.

●Using PowerShell with a Hyper-V API library, created a management suite of tools to manage and create Hyper-V labs.

●Troubleshoot network issues via packet sniffing to resolve network problems.

Altiris Support Engineer

5/2004 – 10/2008, Altiris\Symantec, Lindon, UT

Worked as an advanced technician for the Deployment Server product. Also provided training to the internal support team.

Highlights of Contributions:

●Trained global support staff at the Japan and Australia offices.

●Worked on advanced support tickets and assisted other techs with answers and product info.

●Helped design and create a test lab for testing enterprise environments.

●Created labs for the training team to help customers with real-world situations.

●Supported Altiris environments using Windows and Linux systems.

Contact this candidate