Entry Level Customer Service
Resume:
Omar Yusuf
Milwaukee, WI *****
************@*****.***
PROFESSIONAL SUMMARY
Self-motivated, service-focused professional. Seeking an entry level HVAC position, while pursuing a Refrigeration, Air Conditioning and Heating Service Technical Diploma. Hard worker and eager to work and make a difference in my community. Possess a wide range of valuable transferable skills gained through work, study, and volunteering that can be used across various job roles and functions. EDUCATION
Milwaukee Area Technical College, Milwaukee, WI
Technical Diploma – Refrigeration, Air Conditioning & Heating Service Expected Graduation: June 2024
SKILLS
• Time Management
• Problem Solving
• Customer Service
• Written and Verbal Communication
• Leadership
• Interpersonal
• Experience reading and interpreting diagrams such as technical drawings or blueprints
• Knowledge of or experience with repairing various types of equipment WORK EXPERIENCE
SEB Services, Milwaukee, WI
Security Guard, December 2019 to March 2020
• Secured premises and personnel by patrolling property
• Monitored surveillance equipment and customer access points
• Enforced anti-theft policies
• Completed reports by recording observations, information, occurrences, and surveillance activities FedEx, Milwaukee, WI
Package Handler, December 2021 to January 2022
• Unloaded and sorted packages
• Loaded trucks
• Prepared package for delivery using scanners, handheld printers and packing materials Dream Bikes/ Boys & Girls Clubs of Greater Milwaukee, Milwaukee, WI Bicycle Mechanic, January 2020 to April 2020
• Installed, repaired, and replaced various equipment including handlebars, stands, lights, and seat
• Advised customers on appropriate bike types, features and accessories for their needs
• Replaced parts such as tires, chains, brake pads Omar Yusuf Page 2
VOLUNTEER EXPERIENCE
Boys and Girls Club Junior Achievement Program, Milwaukee, WI Children’s Mentor, September 2022 to Present
Collaborated with peers to build a business plan
Advertised the business with merchandise (passing out flyers)
Led and facilitated group discussions to raise awareness about Adolescent sexually transmitted diseases Inland Seas School of Expeditionary Learning, Milwaukee, WI Teen Apprenticeship, May 2022 to August 2022
• Built and tested canoes
• Sawed wood pieces for boats
• Fixed and re-built boats
Clara Mohamed High School, Milwaukee, WI
Youth Volunteer/Groundskeeper, September 2021 to Present
Led a squad of fourteen students per day
Taught K5 students reading and math skills
Tested student’s learning one-on-one
Gathered and removed trash from school grounds daily
Cleaned the gym once each week
Alice’s Garden (Earn and Learn Program), Milwaukee, WI - Volunteer Gardener, December 2021 to April 2022
• Planted and watered plants
• Fertilized and maintained the grounds
• Monitored tree and plant health, removing dead and diseased greenery as needed
• Mowed and trimmed lawns
Pan-African Community Association (PACA), Milwaukee, WI Youth Counselor, June 2010 to Present
• Tutored and helped children with reading and math
• Led soccer games and team activities
• Created an anti-bullying project
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