Customer Service Quality Assurance
Resume:
Lopez Quintero *
Marisol Lopez Quintero
Riverside, CA 92504
Cell: 951-***-****
Email: ***********.**@*****.***
SUMMARY OF QUALIFICATIONS
Bilingual
Extensive administrative and office support experience Highly successful in office and clerical work settings Proficient computer skills, including expertise with Microsoft Office and Excel Dedicated and determined team player who works well with others and appreciates diversity Excellent customer service
Quality Assurance
Billing
Reception
Referral department
I.T. Tech
PROFESSIONAL EXPERIENCE
South Coast Community Services, Upland, CA 01/2022-Current This current position is an office coordinator. Task include but not limited too Excellent communication and time management skills. Ability to maintain proper boundaries and maintain positive relationships with strong or difficult personalities. Multi-tasking ability while simultaneously identifying priorities. Be self-motivated and work independently in partnership with Program staff and Program Directors and QA staff. Be able to work in a busy office environment; answer multi-line phones, schedule client appointments, check-in clients, process county reports, prepare charts and interact with clients, staff, and community partners. Will comply with all guidelines for various contracts, county and state guidelines, and legal/ethical standards. Responsible for ensuring site appearance is suitable for excellent customer service. Victor Community Support Services, West San Bernardino, CA. 01/2020-08/2021 Worked here as an OSS II/I.T. Tech, also I was the floater and would help cover the areas that needed. I worked directly with the psychiatrist, handled her schedule, documentation, spoke with social workers, court nurses, filled JV 220s for medication to the court. In charge of the the office safety, checking fire extinguishers, making sure first aid kits were full, put up signs for COVID, worked full time in office during the pandemic. Trained new staff hired. Had multiple roles and responsibilities. Assisted HR with new hire orientation and documentation. Victor Community Support Services, San Bernardino, CA. 04/2016-01/2020 Lopez Quintero 2
I worked in the intake department. I complete the referrals via Phone and walk-ins. Enter client data in various database systems and assign it to clinicians. Communicate efficiently with Social Workers, school counselors, service coordinators, DBH staff, and hospital directors about intake process. I interpret in English and in Spanish efficiently. Interact with nurses, Clinicians, MHRS, FSC, Doctors, clinical supervisors on a daily basis. Filing notes in the correct chart. Keeping a positive attitude and being attentive to the needs of the clinicians and/or supervisors. Able to manage a chart room, chart closures, quick openings, processing, hard charting, breakdowns, service maintenance, and openings. I have mastered data entry in Simon MHS. Cover reception by greeting clients, answering phones, and distributing messages, assist Psychiatrist, booking appointments. Another thing I was trained in the reception is to schedule doctor’s appointments, call clients in, and prep the charts for the doctor the night before, call clients to remind them of their appointments. Also was trained to bill for the doctor.
Victor Community Support Services, West San Bernardino, CA. 01/2016-02/2016 Costumer service is the main task here. Answering phones and helping people who walk in the building having them sign in were some of the tasks here. Worked here as a temp for a month but gained a lot of experience.
Dch roasters, Riverside, CA. 09/2014-12/2015
Worked as a barista in coffee shops located in the Kaisers of Riverside and Corona. This job consists of having excellent customer service skills and always presenting a smile as you take an order as well as when you hand out their coffee.
Mt. Rubidoux Nursing Center, Riverside, CA. 12/2010-03/2014 Worked at housekeeping for 3 years, while also working in the kitchen and the laundry. While a housekeeper I interacted directly with the clients at the nursing home. When working in the kitchen I was in charge of serving the food to each individual and dishes. As a housekeeper I was in charge of cleaning 22 rooms, 15 bathrooms, the front office the break room and 2 showers. Also answering pages for beds that needed to be wiped down and disinfected. Covered shifts in the kitchen washing dishes and in the laundry washing cloth diapers and personal laundry
EDUCATION
Lopez Quintero 3
Patriot High School Riverside, CA.
2005-2009
High School Diploma
North West College Riverside, CA.
2012-2013
Vocational Nursing (not licensed)
REFERANCES
Caroline Ewan Clinical Supervisor VCSS
909-***-**** Ext 2545
Veronica Chavez Former Manager DCH Roasters
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