Clerical skills, customer service, call center experience
Resume:
PROFESSIONAL SUMMARY
PROFESSIONAL EXPERIENCE
EDUCATION
SKILLS
Nail Technology Expertise
Instructional Design
State Board Preparation
Clinical Training
Regulatory Compliance
Leadership and Mentorship
Student Engagement
Job Placement Support
Sanitation Practices
Resource Management
Gonzales, LA
************@***.***
Nail Instructor
MONA ROSS
NAIL INSTRUCTOR Blue Cliff College, Metairie, LA 2023-2024
A career college offering programs in health, beauty, and wellness industries.
Trained students on advanced nail techniques, theory, and state regulations.
Provided mentorship to help students develop professional skills and prepare for careers in the beauty industry.
Organized classroom activities and assessments to ensure academic success.
NAIL INSTRUCTOR Richport Technical College, Gonzales, LA 2020-2023
A career college offering programs in health, beauty, and wellness industries.
Delivered comprehensive nail technology instruction aligned with state board requirements.
Created lesson plans and conducted clinical floor training for students.
Monitored student progress, attendance, and performance, ensuring readiness for licensing exams.
ADMINISTRATIVE SUPPORT SPECIALIST Willie Payne’s Hair and Nail Academy, Baton Rouge, LA 2013-2014
An academy specializing in training professionals in the hair and nail industries.
Enrolled students and maintained personal and state board regulation files for the school.
QUALITY CONTROL TEAM LEADER, QUALITY CONTROL ANALYST, PRE-CLOSING ADVISOR The Road Home Program, Baton Rouge, LA, 2007-2009
A state recovery program assisting homeowners after Hurricane Katrina and Rita
Managed 25 employees, monitored workloads, and ensured compliance with quality standards.
Developed and documented data collection processes, presenting findings to senior management.
Processed option letters from homeowners and conducted quality control on files transmitted to title companies.
Louisiana State Board of Nail Technology
Manicurist Certification
Manicurist Instructor Certification
D’Jays School of Beauty
Manicurist License/Certification
2003
River Parish Community College
Nail Technology
2009
Experienced Nail Instructor and Salon Manager with a proven track record of excellence in nail technology education, salon operations, and team leadership. Adept at training students for state board certification, developing comprehensive lesson plans, and providing hands-on clinical training to prepare students for successful careers in the beauty industry. Skilled in compliance with state regulations, mentorship, and job placement support. Recognized for exceptional organizational abilities, strong communication skills, and a commitment to fostering student success and professional growth.
SALON OWNER/MANICURIST Pampered Tips & Toes Hair and Nail Salon, Gonzales, LA 2005-2007
A full-service salon providing nail care and beauty services.
Owned and operated the salon, managing a staff of seven employees.
Ensured compliance with Louisiana Board of Cosmetology standards and regulations.
Trained staff on policies, procedures, and state board guidelines.
RADIOLOGY SUPPORT SPECIALIST Saint Elizabeth Hospital, Gonzales, LA 2006-2007
A community hospital providing comprehensive medical and imaging services.
Processed X-rays for ER doctors, prepared new X-ray folders, and managed high volumes of calls.
PATIENT FINANCIAL SERVICES REPRESENTATIVE Summit Hospital, Baton Rouge, LA 1996-2001
A regional hospital specializing in inpatient and outpatient care.
Maintained patient demographics, billed insurance, and counseled patients on account-related matters.
Collected payments and managed multiple phone lines.
ADMISSIONS CLERK Earl K. Long Hospital, Baton Rouge, LA 1994-1996
A public hospital serving patients in Baton Rouge and surrounding areas.
Admitted emergency room patients, maintained patient records, and scheduled procedures.
Provided exceptional customer service and facilitated communication between patients and staff.
TECHNICAL SKILLS
PROFESSIONAL EXPERIENCE
MS Office Suite
Salon Management Systems
Educational Tools
Data Management
Social Media Platforms
Gonzales, LA
************@***.***
Nail Instructor
MONA ROSS
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