Customer Service Representative
Resume:
Sandra Shurney
Macon, GA *****
*************@*****.***
Flexible Customer Service Representative offering 17 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and prepping reports. Committed providing helpful answers and relevant information to retain customers and clients. Work Experience
Guest Advocate
Target - Warner Robins, GA
November 2022 to Present
• Greeted customers and provided assistance to ensure a positive shopping experience.
• Assisted with returns, exchanges, and refunds in accordance with company policy.
• Performed cashier duties such as possessing payments, returns, and exchanges.
• Resolved customer complaints in a professional manner.
• Demonstrated strong communication skills when interacting with customers and co-workers.
• Invited customers to join loyalty programs and special promotions to stay connected. Caregiver
Genevieve McKenzie - Macon, GA
January 2022 to November 2022
• Provided assistance for senior patient.
• Treated patient with dignity and respect.
• Helped patient with daily chores.
• Assisted patient with Doctor appointments, and errands.
• Helped patient with personal care.
Call Center Representative
The Williams Group - Macon, GA
August 2016 to December 2021
• Helped large volumes of customers each day with a positive attitude and focus on customer satisfaction.
• Placed outbound customer service or customer satisfaction calls to follow-up on issues.
• Adhesive to company policy to consistently achieve call time, and quality standards.
• Adhesive to all applicable laws and regulations pertaining to customer privacy rights.
• Answered incoming calls from customer and provided assistance with products inquiries, billing questions, and all other customer service related issues.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Customer Service Manager/Cashier
Walmart - Macon, GA
November 2004 to November 2019
• Supervised cashiers
• Supervised maintenance
• Supervised cart associates
• Provided excellent customer service
• Made and planned schedules
• Assigned task
Education
Bachelor's in Business Management
Middle Georgia State College - Macon, GA
August 2010 to June 2015
Skills
• Cash Handling (10+ years)
• Microsoft Office
• Data Collection
• Supervising Experience
• Working from home (5 years)
• Caregiving
• Guest Services
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