Customer Service Retail Management

Ricky Saucedo

*** **** *** ****** ****, TX *****

512-***-**** ********@*****.*** linkedin.com/in/ricky-saucedo-815a02aa Dynamic and results-driven Drugstore Director with over 25 years of experience leading and managing high-performing teams in retail pharmacy environments. Adept at optimizing store operations, enhancing customer satisfaction, and driving sales growth. Proven track record in implementing strategic initiatives to streamline processes, ensure regulatory compliance, and boost profitability. Exceptional leadership skills with a keen ability to develop talent, manage inventory effectively, and create a positive and productive store atmosphere. Committed to delivering top-notch service and exceeding organizational goals in a fast-paced, customer-focused setting. Skills

• Retail Management

• Exceptional Customer Service

• Coaching / Training / Mentoring

• Retail Operations

• Sales and Operations Planning

• Inventory Control

• Budgeting

Work Experience

2007- PRESENT: Drugstore Director Multiple HEB Locations

2023-Present Mansfield

o New store opening.

2016-2023 Round Rock #4 & Austin #3

o As a plus-sized store, oversaw and responsible for a team of 26 partners. o Within General Merchandise, obtained being the #1 store company-wide in sales for “As Seen on TV” products.

o Consistently maintained A+ conditions.

2011-2016 Austin #8 & #3

o Within first 3months at Austin #3, broke sales record twice ($245K and $248K). o Able to help another partner be accepted in the School of Retail Management for their personal career development.

o Consistently maintained A+ Conditions.

2007-2011 Austin #2

o Became a Cluster Leader, assigned to 4 other stores tasked to give guidance on improving operational excellence.

o Lead strategic placement and assortment alongside buyers for 35 dump bins increasing store revenues generating on average +$20K per week.

o Mentored other store managers on utilizing dump bins. 2006-2007: Drugstore Manager HEB Bastrop

2004-2006: Produce Lead HEB Houston #43, HEB San Antonio #19, HEB Buda 2000-2004: Produce Partner HEB Austin #11

Education and Awards

2018: Heart for People Award HEB Austin #03

2017: Hal Collet Award & Hal Collet Award, Merchandising HEB Round Rock #04 2016: Leadership Development Series HEB Round Rock #04 2001: Salary Management School of Retail Management (SORM) References

George Keller, HEB District Manager, 512-***-****

Steve Rodriguez, HEB Unit Director, 512-***-****

John Garza, HEB Unit Director, 361-***-****

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