Technical Support Project Management

MOSBAH ALTAHER

**** ******* ***, ******, ** 60077847-***-****

******.*******@*****.*** Citizenship: USA

Dedicated virtualization engineer with over 10 years of experience in designing, implementing, and managing Citrix and VMware environments. Seeking to leverage my expertise in system optimization, project management, and technical support to contribute to a forward-thinking organization. Eager to tackle challenging projects that foster professional growth and enhance operational efficiency. SUMMARY OF QUALIFICATIONS

Over 8 years of extensive experience in VMware and Citrix virtualization technologies. Proven track record of successfully completing complex projects within deadlines. Exceptional ability to quickly learn and adapt to new technologies and methodologies. Strong leadership, analytical, organizational, and problem-solving skills. Proficient in configuring, monitoring, upgrading, and maintaining hardware and software systems. PROFESSIONAL EXPERIENCE

Community First Medical Center Sr Lead Network Engineer Mar 2023 – Present Jun 2018 – Aug 2019

Engineered and deployed a comprehensive Citrix XenApp and XenDesktop 7.15 infrastructure for over 800 concurrent users, enhancing user experience and operational efficiency. Orchestrated the upgrade and transition to Citrix Virtual Apps and Desktops 7 2203 LTSR, ensuring seamless functionality and minimal downtime.

Designed a robust 2019 Windows Server infrastructure alongside Windows 11 and 2019 Server gold images for Virtual Desktop Infrastructure (VDI), streamlining deployment processes. Established disaster recovery protocols by mirroring the Citrix environment, safeguarding against data loss and ensuring business continuity.

Executed monthly security patching routines to fortify the stability and security of the Citrix VDI environment. Conducted annual critical upgrades on infrastructure and Application Delivery Controller (ADC), optimizing performance and security.

Managed machine catalogs, delivery groups, and master images for Windows Server and Desktop environments, ensuring efficient resource allocation.

Delivered Tier 3 technical support, effectively troubleshooting and resolving complex issues within Citrix environments. Designed and managed a Citrix environment supporting 1600 concurrent connections, leveraging XenApp and XenDesktop 7.15 cu4 to improve user accessibility.

Spearheaded the transition to Virtual Apps and Desktops 7 19.12 CU2, creating a staging environment for proof of concept that enhanced deployment strategies.

Performed comprehensive annual upgrades and security assessments on both Citrix and VMware environments to maintain optimal performance.

Conducted detailed analysis of software license management and hardware utilization, contributing to a $500K reduction in costs.

Managed Citrix StoreFront and ADC Gateway configurations, ensuring seamless user experience and access control. Oversaw storage management for Citrix VDI hosts, utilizing vSphere Client and PURE1 Storage Client for optimal resource monitoring.

Leveraged Group Policy Management and Citrix Policy to enforce compliance and security protocols. Administered Azure environment tasks and Windows Server administration, enhancing cloud service integration. Administered and optimized XenDesktop and XenApp environments, successfully transitioning from XenApp 6.5 to XenDesktop 7.X to improve performance.

Developed new machine catalogs and integrated Virtual Delivery Agents, enhancing the virtualization experience for end- users.

Managed Blade Chassis operations and vCenter Server, ensuring high availability and performance through regular maintenance.

Coyote Logistics, A UPS Company, Chicago, IL System Engineer with Citrix Focus Aug 2019 – Feb 2023 Technatomy Corp, Hines, IL Citrix Administrator – US Department of Veterans Affairs Aug 2015 – Jun 2018 Created and deployed virtual machines, effectively managing application packaging and publishing for enhanced user access. Provided training and support for new contractors and end users, facilitating smoother transitions to the updated Citrix environment.

Updated and promoted vDisk images for XenDesktop and XenApp servers, maintaining system integrity and performance. Configured and managed Citrix policies, optimizing load management and printing services within the environment. Developed Citrix Streaming Profiles and published applications, ensuring timely and efficient user access to resources. Administered and optimized XenDesktop and XenApp versions, enhancing system performance and user satisfaction. Managed Windows Terminal Services, Group Policy, and Active Directory to ensure cohesive management of user environments.

Utilized User Profile Management to streamline user profile creation and maintenance, improving user experience. Bachelor’s Degree in Management Information Systems (MIS) Petra University, Amman, Jordan

Sept 2004 – Aug 2008

Developed a self-checkout system as an undergraduate project using Visual Studio and Microsoft SQL Server. CERTIFICATIONS

CCP-V: Citrix Certified Professional - Virtualization CCA-V: Citrix Certified Associate - Virtualization CCA: Citrix Certified Administrator for XenApp 6.5 CompTIA A+

TECHNICAL TRAINING

Citrix Help Desk Support (CXD-105)

Managing Citrix 7.6 Solutions (CXD-203)

Deploying Citrix 7.6 Solutions (CXD-300)

Azure Fundamentals (AZ-900)

Azure Administrator (AZ-104)

MCSE - Microsoft Certified Systems Engineer

VMware vSphere: Install, Configure and Manage (VCP 6.7 & 5.5) OPERATING SYSTEMS & TECHNOLOGIES

Windows Server 2008 R2, 2012 R2, 2016, 2019

Citrix: XenApp, XenDesktop, XenServer, StoreFront, ADC VMware: ESXi, vCenter, vSphere

Azure Cloud Services

Commvault and Pure Storage Management

Monitored and analyzed system logs, identifying and rectifying potential issues to enhance system reliability. Implemented new technologies and conducted routine audits, ensuring compliance and optimal performance. Executed rigorous software testing, identifying and documenting defects to improve software quality. Configured complex hardware environments to meet diverse client requirements, ensuring system readiness. Test Engineer Motorola, Libertyville, IL Sept 2008 – Aug 2009 System Administrator United Color Jotun, Amman, Jordan Sept 2009 – May 2010 University of California, Oakland, CA Citrix Virtual Desktop & Applications Engineer Dec 2014 – Apr 2015 PROFESSIONAL ACHIEVEMENT

Cost Reduction:

Achieved a $500K savings in software and hardware costs at Coyote Logistics through optimized license management and resource utilization.

High-Availability Infrastructure:

Designed and implemented a Citrix environment at Community First Medical Center, supporting over 800 concurrent users with enhanced stability.

Seamless Migration:

Led the successful transition from XenApp/XenDesktop 7.15 to 19.12 CU2 at Coyote Logistics, ensuring smooth implementation and user acceptance.

Disaster Recovery Strategy:

Developed a mirrored Citrix environment at Community First Medical Center, significantly reducing recovery time in system failures.

User Training:

Conducted training for end-users and contractors at the US Department of Veterans Affairs, improving adoption rates of new systems.

System Optimization:

Enhanced performance and efficiency at the University of California through effective management of Citrix policies and regular updates.

Security Measures:

Implemented a monthly patching process for Citrix VDI at Community First Medical Center, strengthening system security.

Environment Management:

Successfully managed large-scale Citrix environments, achieving high availability and improved service delivery.

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