Property Adjuster Outside
Resume:
Douglas Martin ****.*****@*****.*** Page One
Indian Trail, NC 28079
To obtain a position in insurance adjusting using my experience in investigating claims, using analytical skills interpersonal skills, communications skills, attention to detail, and organization.
Authorized to work in the US for any employer.
WORK EXPERIENCE
Outside Property Adjuster (Residential and Commercial)
State Auto
November 2022 – Present
Property coverage in NC, SC. Proficient in Xactimate software. I have my level 1 certification. I handle claims up to $200,000 on average. I have assisted on a claim that totaled $800,000. Proficient in contents claims and asbestos, mold and radon gas remediation. I handle all of my claims from inception to completion. This includes ALE claims, denial and partial denial correspondence. My claims comprise 70% field and 30% desk claims.I also handle contents and Inland Marine and CAT claims. I have 9 years of construction experience.
Outside Property Adjuster (Residential and Commercial)
Erie Insurance Company, Charlotte, NC
March 2021 – September 2022
Responsible for covering property claims in a four county area. Covering claims up to $95,000 in damages. Handled flood, fire, wind/hail damage as well as ALE payments. Also deal with mitigation and mold remediation. Proficient in the use of Symbility software. Just renewed adjusters’ license.
Field Property Adjuster (Residential and Commercial)
Allstate Insurance Company, Charleston, SC
November 2020 – March 2021
Outside Property Adjuster for Charleston, SC territory. Responsibilities included handling claims up to $45,000 in total.
Supervisor
Crime Scene Services, Charlotte, NC
December 2017 – September 2020
Supervised clean up of meth labs, homicide or suicide crime scenes. Also cleaned fire and flood damage from homes, autos and commercial properties.
Territory Manager
MSC, INC., Endicot, NY
December 2007 – December 2017
Sold industrial and robotic equipment to industrial and manufacturing companies in two states.
Key Accomplishment
Annual sales exceeding $600,000
Douglas Martin Page Two
EDUCATION
Associate degree in Criminal Justice
CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, NC
Skills Vendor Experience
Restoration SeekNow
Water Damage Restoration Skymeasure
Fire Restoration Hancock
Xactimate Level 1 certification Hover
Construction Estimating Eagleview
Mold Remediation-Asbestos/Radon Gas Edjuster
Flood Mitigation INTEL
Negotiation HVACI
Mitigation with all contractors CRS Temporary Housing
Management ERS
CRM Software ALE Payments
Construction Management – I also have 9 years of experience in residential and commercial
construction
Certificates and Licenses
North Carolina Adjuster License August 2020 – November 2024
Also licensed in 14 other states which are in North Carolina and South Carolina as well as Alabama, Connecticut, Delaware, Florida, Kentucky, Louisiana, New Hampshire, New Mexico, Oklahoma, Rhode Island, Tennessee, Texas, and Wyoming. Hold CPCU certification and FEMA Flood Course certficate
North Carolina Real Estate Broker
August 2007 - Present
Assessments
Customer Focus & Orientation Proficient
April 2020
Responding to customer situations with sensitivity. Full results: Proficient
Outside Sales Proficient
July 2020
Understanding and responding appropriately in sales scenarios and performing common sales calculations. Full results: Proficient
Sales Skills Highly Proficient
July 2020
Influencing and negotiating with customers. Full results: Highly Proficient
Customer Service Completed
May 2020 Identifying and resolving common customer issues
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