Desktop Support It

Arturo Caceres

**** *********** ******, *****, ** 10463

917-***-**** *******.*******@*****.***

Professional Summary

Dedicated IT professional with strong expertise in computer, network, and printer installation and configuration. A proactive team player with experience in desktop support, deployment, and troubleshooting across various systems and platforms. Passionate about leveraging technology to enhance operational efficiency and support business goals.

Experience

NYU Langone Health – New York, NY

Desktop Support Technician

April 2023 - August 2024

- Delivered Level 2 desktop support to users both in-person and remotely across multiple locations.

- Installed, configured, and maintained PC hardware and peripherals, including desktops, laptops, thin clients, scanners, and printers.

- Collaborated with cross-functional teams to escalate and resolve complex user issues.

- Deployed and supported mobile devices, including cell phones and tablets.

- Experienced with Epic Hyperspace and Citrix environments.

NYU Langone Health – New York, NY

Deployment Technician

November 2022 - April 2023

- Conducted software imaging and installations on end-user devices.

- Provided Level 1 desktop support for issues with logins, data access, and configuration.

- Prepared and upgraded machines for deployment, assisting with inventory tracking and asset tagging.

- Created equipment reports using Microsoft Excel, tracking IP and MAC addresses for inventory management.

Agilant Solutions – New York, NY

Senior Technician

May 2021 - November 2022

- Delivered comprehensive IT support to NYC Department of Education schools.

- Managed daily schedules based on open tickets within the ServiceNow system.

- Developed training materials and onboarded new technicians.

- Diagnosed and repaired Windows, Mac, and Chromebook devices.

- Led a team of 15+ technicians to efficiently resolve a high volume of support requests.

Bright Power – New York, NY

Senior Installer

October 2018 - December 2019

- Conducted daily PPE checks to ensure proper safety protocols.

- Used Procore for design plan reviews, daily reporting, and troubleshooting.

- Installed CAT5 Ethernet cabling from internet sources to solar inverters.

- Performed rooftop work, including system layout, solar panel mounting, and cable management.

Skills

- Technical Skills: Microsoft Office 365, computer hardware and software troubleshooting

- Tools & Platforms: Epic Hyperspace, Citrix, ServiceNow, Procore

- Languages: English, Spanish

Certifications

- OSHA 30

- NYC SCA 201

- CompTIA ITF+

- Google IT Support

Education

In-Tech Academy – Bronx, NY

High School Diploma, September 2010 - June 2014

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