Customer Service Delivery Driver
Resume:
Brandon Houston
Prosper, TX *****
************@*****.***
Work Experience
Patient Representative
CareNow Urgent Care-Carrollton, TX
August 2023 to Present
• Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
• Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
• Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
• Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
• Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
• Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
• Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
• Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
• Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
• Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
Overnight Associate
RaceTrac Petroleum, Inc.-Frisco, TX
July 2022 to September 2023
I deep clean all store equipment, commonly used items, and restock all products. While maintaining friendly and quick customer service, and money management. FedEx Ground Delivery Driver
FedEx Ground-Fort Worth, TX
March 2021 to January 2022
Daily driven non CDL box trucks in high pace, all weather conditions to deliver personal items Shipping and Receiving Associate
Broadridge Financial Solutions, Inc.-Lewisville, TX July 2020 to March 2021
• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
Overnight Manager
RaceTrac Petroleum, Inc.-Addison, TX
October 2014 to November 2015
• Provided excellent customer service to all gas station patrons, ensuring a positive experience
• Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
• Monitored fuel levels and restocked pumps as needed to ensure availability for customers
• Performed regular inspections of the gas station premises to maintain cleanliness and safety standards
• Managed inventory of convenience store items, including snacks, beverages, and automotive supplies
• Assisted in receiving deliveries and stocking shelves with new merchandise according to established procedures
• Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers
• Handled customer inquiries regarding products, services, or general information about the gas station
• Safely handled hazardous materials such as gasoline in accordance with industry regulations and guidelines
• Demonstrated strong problem-solving skills by resolving customer complaints or issues promptly and satisfactorily
Education
High school diploma
Ranchview Highschool - Irving, TX
August 2008 to June 2012
Skills
• Warehouse Experience
• Load & Unload
• Box Truck
• Delivery Driver Experience
• Driving
• Route Driving
• Commercial Driving
• Order Picking
• Pallet Jack
• Packaging
• Heavy Lifting
• Forklift
• Shipping & Receiving
• Materials Handling
• Heavy Equipment Operation
Certifications and Licenses
Forklift Certification
Driver's License
Non-CDL Class C
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