Customer Service Claims Specialist
Resume:
FREDA GARDNER
CLAIMS SPECIALIST, CUSTOMER SERVICE
********@*****.***
DOVER, TN 37058
SUMMARY
Experienced in general office principles, practices, and procedures. Proficient in MS Office: Excel, Word, PowerPoint, Access. Detail oriented and a proficient organizer. An unwavering commitment to providing exceptional customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease, achieving winning outcomes for both the customer and company. Team player with emphasis on quality. QUALIFICATIONS
· Competent typist – 75 WPM
· Experienced with Microsoft Office Suite Bookkeeping, Microsoft Office including Excel · Develop detailed knowledge of customer phone devices and their accessories.
· Resolved customer issues timely
· Track record for filing claims with accuracy
· Energetic with the willingness to learn new tasks and accept responsibility
· Tendency to thrive in fast paced business environments while remaining focused
· Successfully diffused volatile customer situations
· Calm unsatisfied callers, repair trust and design best option solutions
· Excellent communicator and empathetic listener
SKILLS & ABILITIES
Design · Layout · Composition · Time Management · Sales Communication · Planning · Presentation · Microsoft Office · Bookkeeping · Data input
2020-2024 Asurion INC, Nashville, TN
WORK FROM HOME
Claims Specialist, Document Review Specialist, Customer Care & Sales Representative
Consistently processed claims for customers lost or damaged devices. Performed all aspects of customer service including inbound/outbound calls, reviewing private documents and providing detailed information. 2019-2020 Asurion INC, Nashville, TN
Claims Adjuster
Managed all aspects of customer relationship management daily, which resulted in increased customer retention levels. Maintained accurate and proficient knowledge of products, policy terms and coverage. Researched and resolved policy questions and terms in a timely manner. Consistently achieved quality, productivity and/or performance goals. Proven success in managing operations in fast-paced office environments. 2018-2019 Asurion, INC, Nashville, TN
Customer Care Representative
Ensured consistent and complete data entry on inbound/outbound calls and filing claims. Communicated and resolved customer issues. 2017-2018 H & R Block, Clarksville, TN Tax
Professional
2016-2017
EDUCATION
H & R Block, Ashland City, TN
Client Services Leader, Front Desk Receptionist
2004-2006 Ivy Tech Community College
Elkhart, IN
General Studies/Prerequisites for Nursing
1991
Board of Education
Col. Springs Colorado Completed
G.E.D.
1982-1983 David Starr Jordan High School
Long Beach, California
REFERENCES AND RECOMMENDATION LETTER
Available upon request.
Contact this candidate