Sales Manager Customer Service

James (Jim) Thimmes

**** **** ******, ** *****, California 92037

Mobile Phone: 858-***-**** Email: ************@*****.***

Professional Experience:

Mood Media:

**/**** ** *******

Sr Account Executive – San Diego, CA

Sales Management and Direct Sales for major QSR brands and large franchise owners. Products and services included drive-thru communications, speed of service timers, sound systems, music, and extended warranty services. Top producer in the Western Region specializing in the QSR vertical market.

Acrelec America:

06/2011 to 05/2021

National Brand Sales Manager - San Diego, CA

Provided Customer Service to channel partners and direct sales to major QSR brands. Increased equipment and recurring sales by 23% relative to assigned brands and major franchise groups while in this position. Sold the single largest account for timers, Panda Express. Worked closely with channel distribution network to promote Acrelec products including drive-thru technology systems and services such as maintenance and SaaS.

Muzak:

01/1999 to 05/2011

Director - Drive-Thru Operations Center - San Diego, CA

I managed total operations including administrative, help desk call center, and repair center for drive-thru related systems. I was directly involved with clients and dealers to assure satisfaction and to resolve issues.

Regional Sales Manager - US Western Region

05/2006 to 05/2011Managed sales teams in Mood offices focusing on quick service restaurants. Increased sales for drive-thru products and services sales by 8% - 15% per year. I promoted all of Mood’s products and services relative to the QSR vertical market. I trained new account executives to sell drive-thru and media products and services.

H M Electronics:

Customer Service Manager

Channel Distribution Manager (dealers)

Regional Sales Manager

11/1994 - 03/1999

I held the three positions above. Achieved the top sales while Regional Sales Manager for the Central Region.

Worked closely with dealers to increase their sales as Channel Distribution Manager. Managed the help desk call center and repair center as Customer Service Manager

Education:

Chaffee College - Alta Loma, CA

Business Administration and Marketing

Military Service:

US Army - Baumholder, Germany

SP5 Personnel Specialist with High Security Clearance

Community Service:

La Jolla Community Center - La Jolla, CA

Board Member

05/2019 - Current

Develop programs for senior members, including online classes and exercise programs.

Recruit new members with social media and local marketing.

Fundraise for this non-profit organization.

Contact this candidate