Customer Service Store Manager

DEEMETRA JONES

***** ******** *** ********* ** **030

(C) 816-***-****/ *********@*****.***

MANAGEMENT PROFESSIONAL, EFFECTIVE AT BUILDING HIGHLY-MOTIVATED TEAMS, AS WELL AS LEADING CROSS-FUNCTIONAL TEAMS IN A FAST-PACED ENVIORNMENT. I AM A HIGHLY SELF-MOTIVATED INDIVIDUAL WHO HAS SOUND JUDGEMENT. BASED ON YEARS OF MANAGEMENT AND LEADERSHIPS EXPERIENCE. I’M SEEKING TO UTLIZE MY SKILLS TO BE AN ASSET TO YOUR TEAM.

EXPERIENCE

06/2009-Present Auto Zone

8000 Wornall Rd Kansas City Mo 64114

Store Manager

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Managed work flow to exceed quality service goals.

Prepared program operating budgets, and other financial performance reports.

Managed the front counter, including ansering the phone and opening and closing the store.

Meet all customer call guidelines including service levels, handle time and productivity.

Provide accurate, specific and timely performance feedback for employees.

Reduced and controlled company expenses by reducing shrink, driving sales and monitoring P&L reports.

Maintained up-to-date knowledge of product and service changes.

Cross-trained and backed up other customer service managers. 2

06/2009-10/2006 Sears Outlet [City, ST]

3630 Front Street Kansas City, MO 64120

Sales Supervisor

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Strong leader of customer support staff.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Updated customer orders from start to finish in a accurate and timely manner.

Maintain sales quota and developed indivduals in an effort to extend management opportunity.

EDUCATION

1997 Excelsior Springs Job Corp 2402 Swope Parkway Kansas City MO, 64130

High School Diploma

Drove record-high sales that elevated the store’s ranking in the company from #20 to #1.

Successfully recruited and trained 15 new customer service representatives.

Customer Service & Call Center Certificate, Obtained from Metropolitan Business And Technology Community College Kansas City MO, 64120

INTERESTS

I’m Interested in developing and helping individual people becoming well rounded, and health spirit and work.

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