Customer Service Call Center

Lillian Leiva-Rodriguez

609-***-**** (Home)

*****.********@*****.***

Cherry Hill NJ, 08002

I am eagerly seeking employment in application submitted. A little about myself, my background consist of primarily customer service including call center settings. I have experience in debt collection to insurance benefits and both with a doable amount of time. I am fluent in Spanish which makes me more confident in being able to help customers when they do not feel like they are being understood. Previous employers would describe me as a very humble, patient and understanding which I think is key in any work setting. I am very open to constructive criticism, confident in my experiences and open to learning more in the process and applying it to my career and having it long term.

WORK EXPERIENCE:

MRS BPO Collections : 07/2016 - 11/2016

- Bilingual Recovery Agent

- Debt Collection

1 - Processed payments

2 - Cold called clients on the west coast, east coast, and Puerto Rico.

3 - Assisted with translation of English to Spanish

- Review accounts and updated notes

Nordstrom Rack : 04/2017 - 01/2020

- Retail Associate

- Sales Representative

- Maintain assigned department sized and according to style

- Meeting sales goals

- Responsible for cleanliness and order per guidelines.

- If scheduled early shift, responsible for setting merchandise in timely fashion (shipment)

- Cashier when needed

Willis Towers Watson : 08/2020 - 12/2020 (Seasonal Open Enrollment)

- CSR Benefits Associate

- Enrolled new employees for benefits

- Checked statuses of customers benefit claims

- Change benefits accordingly when customer met qualifications

- Assisted with troubleshooting login portals

SKILLS:

- Medical Records

- Medical Terminology

- Patient Care

- Microsoft Word / Excel / Powerpoint / Teams

- HIPAA

- Insurance Verification

- Phone Etiquette

- Office Administration

- Open Enrollment

EDUCATION:

- Cherry Hill High School West - (2005-2008)

- CERN Secondary High School Program - (2009-2012)

- High School Diploma (Grad. 2012)

Omega Institute - Medical Assistant Program - Grad. 2014

CERTIFICATIONS:

- CPR

INTERNSHIPS:

Urology For Children

- Virtual Voorhees Hospital Office

- Camden Virtua Hospital Office

- Washington Township Virtua Medical Center Office

- Willow Grove Center Office

REFERENCES:

1. Alexis Carpenter - Former Coworker - 856-***-****

2. Katrina Hill - Former Floor Supervisor in NR - 215-***-****

3. Markita Miller - Former Manager in NR - 276-***-****

4. Tiffany Jones - Personal - 856-***-****

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