General Manager Customer Service

JR

JULIAN OSCAR ROMERO

***************@*****.*** 702-***-**** Las Vegas, NV 89147

Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

Operations management

Logistics management

Staff development

Business analysis

La intriga restaurant Taxco, Guerrero

General Manager of Operations

09/2018 - 08/2024

Monte Taxco hotel and resort Taxco,

Guerrero

Customer Care Executive

01/2011 - 11/2017

Recruited and trained new employees to meet job requirements. Investigated customer complaints and provided solutions within acceptable time frames.

Enhanced customer service delivery by implementing feedback received from customer surveys.

Ridge mfg Sun Valley, California

Forklift Operator

03/2003 - 07/2010

Communicated with supervisor and other warehouse staff to coordinate work.

Packaged, labeled and tagged goods before transfer. Unloaded incoming items from trucks and rail cars and transported materials to staging area.

University of México México City

Some College (No Degree) in Law

Completed 99% of the credits school

Summary

Skills

Experience

Education and Training

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