Customer Service Baton Rouge
Resume:
Nikita Jackson
Baton Rouge, LA *****
**.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Shift Leader
Zaxby's-Zachary, LA
October 2023 to November 2024
• Assisted with inventory management by monitoring stock levels and notifying supervisor of low or depleted items
• Maintained cleanliness and organization of work area, including restocking supplies and sanitizing equipment
• Prepared food items according to established recipes and portion sizes, ensuring consistent quality and presentation
• Efficiently operated cash register, accurately processing customer transactions and providing excellent customer service
• Collaborated with kitchen staff to ensure timely preparation of orders during peak hours
• Provided friendly and attentive service to customers, addressing any concerns or special requests promptly
• Safely handled cash transactions, adhering to company policies regarding cash handling procedures Financial Relationship Specialist
Regions Bank-Baton Rouge, LA
March 2006 to February 2023
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions
Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations.
Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types.
Provides a consistent optimal customer experience, including handling customer’s transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want Ownership and resolution of customer issues
Refers customers to an internal team of experts when complex financial goals and needs are recognized Ensures safe and sound banking practices including adherence to all applicable laws and regulations Education
High school or equivalent in Medical Assisting
Camelot College - Baton Rouge, LA
October 1993 to November 1994
None
Skills
• Bank Teller (10+ years)
• Financial Services (10+ years)
• Banking
• Bank Secrecy Act
• Financial Management
• Account Reconciliation
• Accounting
• Financial services
• Banking
• Microsoft Office (10+ years)
• Computer skills
• General Ledger Accounting
• Quick service & fast food restaurant (2 years)
Certifications and Licenses
ServSafe
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