Customer Service Representative
Resume:
Humza Janjua
Customer-focused and highly skilled Customer Service Representative with over
* ***** ** ********** ********* exceptional service in fast-paced environments. Adept at resolving customer inquiries, handling complaints, and improving customer satisfaction. Proven ability to manage customer accounts, process transactions, and provide accurate information—enthusiastic team player with excellent communication and problem-solving skills. I am work-driven and dedicated. Motivated and results-driven professional with extensive experience in customer service, sales, and hospitality. Adept at building strong relationships with clients, providing exceptional service, and handling diverse customer inquiries with professionalism and care. Proven ability to solve problems, manage customer expectations, and adapt to various communication styles, ensuring a positive customer experience. Skilled in conflict resolution, sales strategy, and team collaboration, with a strong ability to drive sales and customer loyalty. Highly organized and detail-oriented, with a focus on optimizing processes, maintaining inventory, and delivering on performance goals. 2268 Klockner Road
Hamilton, NJ 08690
*************@*****.***
EXPERIENCE
UPS store, 642 Coney Island Avenue NY— customer
representative
June 2020 to August 2023
● Provided personalized in-store assistance to customers, ensuring a seamless experience for those dropping off or shipping packages.
● Guided customers in selecting appropriate packaging materials, including box sizes, bubble wrap, packing tape, and sheet paper, to ensure secure and efficient shipments.
● Streamlined the shipping process by maintaining an organized and well-stocked inventory of shipping supplies, contributing to faster service and improved customer satisfaction.
● Demonstrated expert knowledge of shipping options, rates, and policies, offering tailored recommendations to optimize customer shipping needs.
Six Flags, Six flags-Township of Jackson - NJ — Team member
May 2024 to September 2024
● Delivered exceptional guest service by warmly greeting and engaging with visitors, ensuring they felt welcomed and valued from the moment of arrival.
● Cultivated a positive and inviting atmosphere through proactive communication and attention to guest needs, contributing to an outstanding hospitality experience.
● Served as a friendly and knowledgeable point of contact, providing guests with helpful information and personalized recommendations to enhance their experience.
● Fostered guest loyalty by consistently exceeding expectations and creating memorable, positive interactions that encouraged return visits.
Trinity Solar, Mount Laurel, NJ — Sales Representative September 2024 to November 2024
● Conducted door-to-door sales outreach, engaging with potential customers in a friendly, confident, and professional manner to introduce products/services and build rapport.
● Developed strong interpersonal communication skills by initiating meaningful conversations with individuals, tailoring the pitch to their needs, and effectively addressing concerns to drive interest. SKILLS
Organizational Skills
Account Management - Less
than 1 year
POS
Salesforce
Customer service
Direct Sales
Business Development - Less
than 1 year
Communication Skills
Inside Sales
Customer Service - 4 years
Pricing
Sales
Retail Sales
Customer Service
Cashiering
Cash register
Negotiation
Outside Sales
Cash handling
Door-to-Door Experience
Sales Management - Less than 1
year
Upselling - Less than 1 year
Marketing
LANGUAGES
English
Urdu
Punjabi
● Demonstrated resilience and adaptability in navigating diverse neighborhoods and overcoming objections, consistently meeting sales targets and enhancing customer satisfaction.
● Built trust and rapport with prospects through active listening, presenting customized solutions, and delivering clear, persuasive product information.
● Enhanced customer engagement by following up with interested prospects, securing appointments, and contributing to team sales goals.
EDUCATION
Hamilton East Steinert, 2900 Klockner Rd, NJ— Highschool diploma
December 2022 to June 2024
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