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Office Manager Customer Service

Location:
Claymont, DE
Posted:
January 08, 2025

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Resume:

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STEPHANIE FORTE *** MCKINLEY AVENUE BAYVILLE, NJ 08721

**********@***.***

908-***-**** ( c )

DETAIL ORIENTED – COMMUNICATIONS – MOTIVATED TEAM PLAYER WORK HISTORY

TIRES ON WHEELS

LAKEWOOD, NJ

03/2024-PRESENT

TITLE: BOOK KEEPER / OFFICE MANAGER

EXECUTIVE: DAVID DUVI FRIEDMAN

DUTIES:

• ACCOUNTS RECEIVABLE;

• COLLECTIONS

• INVENTORY

• DISPATCHING

• CUSTOMER SERVICE

• IT

• ORDERING SUPPLIES AND MATERIALS FROM WHOLESALE SUPPLIERS

• QUOTES

• SALES

• RECEPTION

• BASIC OFFICE DUTIES / CLERICAL SND ADMIN ASSISTING A WOMANS PLACE

LITTLE SILVER, NJ

From : 07/2023 – 02/2024

Title: SCHEDULING / INSURANCE VERIFICATIONS

Office Manager : Hailey Ferrigno

Duties:

• Worked with patients to coordinate appointment dates and times with health care professionals..

• Provided patients the information they need about the hospital and its policies

• Provided patient support,

• Handled and managed questions from patients.

• Acted as a link between patients, clinical staff, and referral sources. 2

RETAIL MAINTENANCE SPECIALISTS

Toms River, NJ 08755

From: July 2023 – January 2024

Title: Dispatch agent / Overnight EMERGENCIES Remote Duties:

• Review all maintenance work order requests and assign to appropriate maintenance teamAssess and prioritize urgent work requests and emergencies; Follow up and insure that work requests are completed in a timely manner; Close out work requests through electronic system; Create necessary work requests based on work requisitions Receive requests for delivery of PPE and coordinate delivery of same Monthly responsibilities include:

• Prepare and submit monthly maintenance and PPE delivery report for supervisor, and VP and SVP

• Calculate percentage of work orders submitted, percentage completed as well as those which remain outstanding

• Ensure that Superintendents submit their monthly completed work order reports

• Work collaboratively with supervisor and VP and SVP to make improvements and suggest modifications to the work order system based on field conditions.

• Additionally, the Maintenance Dispatcher must coordinate with the Vehicle Fleet Manager and maintain a Log of Facility Maintenance Vehicles . This includes:

• Updating and notifying maintenance staff of required periodic insurance, registration, inspection, oil changes and vehicle condition.

• The Maintenance Dispatcher will also ensure that in-house building inspections are completed weekly and reports are submitted every month PROFESSIONAL INSTALLATION AND REMODELING, LLC

TomsRiver, NJ

From March 2022-July 2023

Title: Executive Assistant

Duties:

3

•PDF documents

•Price out measurements

•Combining PDF docs and submit billing to Lowe’s

•Create and maintain customer paperless files

•Support executives and owners w various tasks

•Customer service

•Scheduling

•Tech support

Barway Enterprises, LLC, Toms River, NJ

Dates of Employment: June 2009 to December 2019

Title: BILLING/ COLLECTIONS SPECIALIST

PURCHASING ASST

Duties:

• Reviewing accounts receivable aging reports and making appropriate collection calls on outstanding receivable balances

• Creating Invoices as contractually required and forward to Client

• Cultivating strong internal partnerships with off-site Executive Directors, Finance department and Information Technology team

• Accurately processing invoices, credit memos and refunds

• Responding to and timely resolving customer chargebacks

• Reviewing past due accounts for potential bad debt write-off and/or escalation to third party collections

• Preparing and creating reports and spreadsheets

• Managing refunds and other customer service issues

• Following up with base mangers to ensure all tickets have been submitted for billing

• Tracking of all work tickets to ensure all jobs were billed

• ATTEND BIDS

•. TRAVEL

• COMMUNICATION W MULTIPLE SUBCONTRACTORS

• CALENDAR MANAGEMENT

•. DATA ANALYSIS

• CONTRACT REVIEW

• EXCEL SPREADSHEET PRODUCTION AND MANAGEMENT

• MAINTAIN OFFICE DUTIES

4

PRYOR AND MANDELUP, LLP

WESTBURY, NY

BANKRUPTCY LITIGATION PARALEGAL

08/2007 – 06/2009

Duties:

• Organize and analyze; file and prepare chronologies

• Draft, file summons and complaint

• Draft, file and serve answer or other responsive pleadings,

• Draft correspondence

• Maintain calendar

Legal Billing

• Filed various bankruptcy forms electronically thru PACER with the federal District Court of EASTERN LI

TRIAL

• Draft pretrial statements and settlement conference memoranda

• Prepare and serve trial subpoenas

• Organize and mark trial exhibits

• Prepare or supervise preparation of graphs and demonstrative exhibits for use at trial

• Prepare trial notebooks

• Prepare and coordinate witnesses

• Draft lists of documents and testimony to use in impeaching opposition witnesses

• Obtain jury lists and biographical information on jurors

• Draft jury instructions, motions in limine and voir dire questions

• Attend trial to take notes and handle exhibits

POST-TRIAL

• Order and summarize trial transcripts for appeal purposes

• Draft memorandum of costs or motion to tax costs

• Draft notice of appeal

• Prepare garnishments, levies, debtor examinations, etc.

• Prepare satisfaction of judgment

SETTLEMENT

• Prepare settlement calculations

• Draft settlement documents, including releases and dismissals

• Draft motions and stipulations for settlement

5

Amato & Margle, P.C., Bethlehem, PA

Dates of Employment: July 2000 to September 2002

• Criminal Defense Cases

• Matrimonial Cases

• Bankruptcy Litigation and Collections

• Excel Spreadsheets

• Billing

• Reception

• Conduct an intake interview - Obtain info concerning debtor's name, assets, & debts

• Verify all accuracy of debtor's financial statements

• Make arrangements for debtor to receive credit counseling.

• Draft Bankruptcy Petitions

• File various legal documents thru PACER with the Federal Courts

• Verify validity of all debtor claims that have been submitted to the bankruptcy court

• Assist the attorney in preparing client for the bankruptcy court

• Assist in work on the debtors behalf in any legal actions Education

BA PSYCH

KEAN UNIVERSITY @ OCEAN - Toms River, NJ

Dates Enrolled:

August2000-May 2005

GPA: 3.7

OCEAN COUNTY COLLEGE

AAS PARALEGAL STUDIES

GPA 3.5

09/2007-05/2010



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