Customer Service, Exercise Science major, Spanish Fluency

Morgan Yearwood

******.*********@*****.*** 202-***-**** https://www.linkedin.com/in/morgan-yearwood Objective

Dedicated and results-driven Exercise Science postgraduate with extensive experience in leadership, program coordination, and customer service. Passionate about fostering engagement and enhancing community development through innovative planning, team management, and conflict resolution. Seeking opportunities to leverage my skills in a dynamic and collaborative environment. Education

Bachelor of Science in Exercise Science, Minor in Biology Shenandoah University, Winchester, VA

Graduation: May 2024

Professional Experience

Activities Director & Program Assistant

Oxbridge by WorldStrides — Manhattan, New York

June 2023 - July 2024 (Seasonal)

● Designed and implemented extracurricular activities and programs for students aged 14-18.

● Developed and managed program schedules and budgets for field trips and events.

● Fostered a positive, inclusive environment by building relationships with students, parents, and staff.

● Ensured strict adherence to health and safety guidelines.

● Supported administrative functions to ensure the smooth running of summer programs.

● Assisted with activities program, working closely with the Activities Directors.

● Provided onsite support to students, staff, and program guests. Head Resident Assistant

Shenandoah University — Winchester, Virginia

August 2021 - March 2024

● Assisted in managing residence hall operations and mentoring residents.

● Led a team of Resident Assistants in creating a supportive and educational community.

● Handled conflict resolution and implemented disciplinary actions when necessary.

● Planned and executed programs to enhance student engagement. Supervisor

Sodexo — Winchester, Virginia

September 2020 - December 2023

● Managed daily operations in a fast-paced dining environment, serving over 100+ customers per shift.

● Trained and supervised team members in food preparation and customer service.

● Maintained strict health, safety, and COVID-19 protocols to ensure a safe work environment. Skills

● Leadership & Team Management: Head Resident Assistant, Oxbridge Program Assistant

● Program Coordination: Activity Director, Event Planning

● Customer Service & Sales: Starbucks, Chipotle, Krispy Kreme

● Conflict Resolution & Problem Solving: HRA, Supervisor at Sodexo

● Languages: Spanish (Fluent)

Certifications

● Basic Life Support (CPR and AED) — American Heart Association, Expires June 2026

● Responding to Emergencies First Aid — American Red Cross, Expires June 2026

● Standard CPR/AED — National Health and Safety Association, Expires September 2025 Additional Experience

● Barista — Starbucks, Aug 2021 - Aug 2022

● Retail Shift Worker — Krispy Kreme, Oct 2019 - Jan 2022

● Executive Assistant — Prince George’s County Youth@Work/SYEP, Jun 2022 - Jul 2022

● Babysitter - Nana’s Little Treasures, June 2021-July 2022

● Crew Member - Chipotle, September 2023-October 2023

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