Customer Service Representative

ROSA MORA

Phillipsburg, New Jersey

908-***-**** ***********@*****.***

OBJECTIVE

Dependable individual with experience in a variety of roles seeking to apply my skills to a customer service support position. I am seeking a position where I can utilize my excellent customer service skills and desire to help others in a role that will positively impact the individuals I assist. SKILLS AND QUALIFICATIONS

● Bilingual in English and Spanish

● Problem solving skills

● Excellent communication skills

● Excellent time management skills

● Strong active listening skills

● Work well independently as well as part of a team

● Responsible, open minded individual with a positive attitude EDUCATION

● Borough of Manhattan Community College, Manhattan, NY, Child Development Certification, graduation date: June 1994

● Grover Cleveland High School, Brooklyn, NY - GED, graduation date: June 1981 WORK AND LEADERSHIP EXPERIENCE

Service for Families and Children. Phillipsburg, NJ Position: Custodial Worker, September 2022-current

● Clean windows, glass partitions, and mirrors using soapy water, cleaners, sponges and squeegees.

● Empty trash and recycling bins, and collect waste from throughout the building

● Dust furniture, walls, machines, or equipment.

● Notify managers concerning the need for major repairs or additions to building operating systems.

● Service, clean, or supply restrooms.

● Clean and polish furniture and fixtures.

● Request supplies or equipment needed for cleaning and maintenance duties.

● Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

Translate Incorporated. New York, NY

Position: English/Spanish Translator, September 2001-June 2004

● Provided translation services for legal, social and medical needs of clients.

● Accompanied clients court, medical, and social services.

● Interpreted information for clients as needed.

● Converted written materials for clients as needed. P.S 45. Brooklyn, NY

Position: Dean, September 2001-June 2004

● Monitored children ages 11- 16.

● Monitored the transition from class to class in an orderly manner.

● Assisted in providing a safe environment children

● Assisted the teachers in continuing outreach for our program by tabling our programs.

● Translated all communication between principal/teachers and parents.

● Assisted with the implementation of the before and after school program.

● Planned, organized, evaluated, and developed activities.

● Prepared materials and kept accurate records.

● Worked cooperatively to fulfill children's curriculum for the program. Church Ave Merchant Block Associate. Brooklyn, NY

Position: Family Support Worker, January 1994-July 2001

● Served as a linkage between teachers and parents.

● Evaluated the needs of families and children, and identified strengths, challenges, or risk factors.

● Assisted teachers in monitoring the children ages 3-5 years old.

● Provided resources to parents such as housing, employment, medical, and social services.

● Monitored the safety of children in and outside of three homes as part of the child abuse prevention program.

References available upon request.

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