Customer Relations Project Management

James Smith

Largo, Fl ***** 727-***-**** **********@*****.***

Objective

Seasoned professional with over a decade of expertise in customer relations, leadership, and project management. Seeking a role where I can leverage my ability to solve complex problems, foster strong relationships, and mentor teams to achieve organizational goals. I am committed to bringing value through effective communication, innovative thinking, and a dedication to excellence.

Functional Skills

Strategic Customer Engagement

Leadership and Team Development

Operational Efficiency

Effective Communication

Problem-Solving and Decision-Making

Product and Market Knowledge

Experience

CUSTOMER RELATIONS/MGR 09/2012 - Current

Matrix Medical Network

OWNER 04/1995

Student Lending & Consolidations

Functionalskills - Coreskillsandexpertise

Strategic Customer Engagement: Proven ability to build lasting relationships by understanding customer needs, addressing challenges effectively, and delivering tailored solutions. Leadership and Team Development: Experienced in mentoring and guiding teams to exceed performance benchmarks while fostering a positive and collaborative work environment. Operational Efficiency: Skilled at streamlining workflows, optimizing resources, and implementing practical strategies to enhance productivity and outcomes.

Effective Communication: Adept at conveying ideas clearly and persuasively, ensuring alignment between stakeholders, teams, and clients.

Problem-Solving and Decision-Making: Expertise in analyzing complex situations, identifying root causes, and developing actionable solutions to drive success.

Product and Market Knowledge: Comprehensive understanding of product marketing strategies and the ability to align offerings with market needs for maximum impact. Leadership Experience

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

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