Scrum Master Supply Chain

RAYMOND B. NJONG.

CONTACT: 832-***-****. HOUSTON TX, 77056

(US CITIZEN) *************@*****.*** LINKEDIN.COM/IN/RBN89

PROFESSIONAL SUMMARY:

•SAFe 6 Certified Scrum Master with more than 11+ yrs exp. of leading several cross-functional teams and Agile Release Trains to accomplish project goals.

•Implement Agile, SAFe, Scrum, Kanban, and Lean methodology for IT, Health Care(EPIC), Finance, Retail and Supply Chain.

• Evidence of the ability to coach and mentor teams toward Agile maturity, improve velocity, and create a continuous improvement culture.

• Facilitate Scrum ceremonies, backlog refinement, and drive program-level delivery by collaborating with Product Owners, RTEs, and other stakeholders.

• Able to remove impediments, guide the teams through program-level issues to ensure the delivery of high-quality software that will meet the stakeholder's needs.

•Strong communicator, bridging gaps between business stakeholders and development teams to ensure alignment and effective collaboration.

•Leading Agile adoption, change, and alignment of business objectives for development goals.

•Certifications: SAFe Scrum Master (SSM), Certified Scrum Master (CSM), and recognized Agile Champion awards.

SKILLS:

Jira / Confluence, Rally, ADO, Salesforce

TFS (Team Foundation Server), VSTS (Visual Studio Team Server)

Aha, Miro, Slack, Ms Teams

MS office (Access, Excel, PowerPoint, Project, Word, Outlook, Visio)

Linux, Unix, OpenStack, VMware, Cloud, IaaS, PaaS, AWS

Quality Assurance Testing

SQL, MySQL

CERTIFICATION:

SAFe Scrum Master (SSM)

Certified Scrum Master (CSM)

PROFESSIONAL EXPERIENCE:

Chevron/Oil and Gas - Houston Tx July 2023 – Present

Scrum Master Sr

Responsibilities:

Acted as Scrum Master to four teams within the Digital Core Finance Agile Release Train (ART), supporting large-scale Agile transformation initiatives.

Leveraged 10+ years of Agile expertise in Scrum and SAFe to guide teams in implementing Agile practices and principles effectively.

Demonstrated advanced proficiency in Jira and Azure DevOps (ADO) in the application of Software Development lifecycle, including complex tagging, sequencing cross-ART features, and creating tailored dashboards.

Collaborated within a large-scale program comprising 400+ resources, ensuring seamless cross-team and cross-ART alignment.

Coached and mentored Scrum Masters and teams for alignment of SAFe and Agile best practices across ARTs, facilitated Scrum ceremonies like Sprint Planning, Reviews, and Retrospectives by ensuring effective communication and alignment of goals.

Assisted in collaborating with stakeholders and Product Owners that backlog items were well-defined and aligned to business objectives.

Managed cross-team dependencies and helped improve the flow and throughput across ARTs by aligning the teams for enterprise goals.

Identified and removed impediments hindering team progress and escalated appropriate issues to stakeholders.

Drove metrics and continuous improvement for enhancement in team performance and predictability of delivery.

Effectively outlined the process for the team and created balance with the Product Owner and the Release Train Engineer to better align the team and the ART.

DISYS (United Health Group / OPTUM) - Remote May 2022 – June 2023

Sr. Scrum Master

Responsibilities:

Conducted daily scrum stand up, sprint planning, product backlog, sprint review and spring retrospective meetings.

Coached in Agile Best Practices such as Team Collaboration, Continuous Integration, Pair Programming.

Listened to and supported cross-functional teams in decision making and removed impediments.

Prepare teams for PI Planning quarterly, collaboration with other teams and attended Scrum of Scrums.

Identified and implemented continuous improvement via inspect and adapt cycles.

Monitored the project progress and radiated the information to stake holders.

Coached agile values, principles and emphasizing importance of Agile (scrum) ceremonies to the team.

Helped product owner in prioritizing the product backlog based on stakeholders need and feedback.

Collaborated with Business and IT teams to develop items from the Product and Sprint Backlogs.

Led the team to be self-organized with accountability, decision making, conflict resolution and transparency.

Tracked and communicated team metrics to stakeholders and leadership for progress and transparency.

Conducted retrospective meetings to inspect team's performance and adapt new suggestions & feedback.

Monitored the Quality through team metrics and mentored team using project management processes.

USAA- San Antonio/Remote Sept 2019 - Apr 2022

Senior/Lead Scrum Master

Responsibilities:

Prepared and led team from Pre to post PI Planning, ensuring teams understand PI Objects Epics-Features-stories-tasks and other requirements for the upcoming increment.

Proactively removed impediments, fostering a conducive working environment for teammates and subject matter experts (SMEs).

Led scrum ceremonies and Product Backlog Refinement to include Sprint Planning, Reviews and Retrospectives.

Coached and guided teams in the application of scrum framework and principles of agility to benefit the team and organization.

Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

Conducted Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

Performed analytical skills and the ability to provide clarity to complex issues.

Improved communication between development teams and collaborate with external teams.

Increased team’s productivity and velocity by adopting the lessons learned from each retrospective.

Managed overall scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters.

Helped team complete tasks successfully and resolved obstacles encountered by team members.

Communicated project progress to senior management through Burn down and burn up Charts.

TransAmerica Insurance - Houston Tx Jan 2017 - Sept 2019

Scrum Master

Responsibilities:

Conducted Iteration Planning Meetings (IPMs), Daily Stand-Ups, Reviews/Demo, Backlog refinement sessions Retrospectives for Agile teams

Actively addressed any impediments so that the team can remain focused on achieving the objectives of the iteration.

Conducting PI planning events and setting up program level cadence.

Leveraged CI/CD technologies with Salesforce to migrate changes from sandbox to production environments, improving efficiency.

Collaborated with the QA team in reviewing Test Plans and Test Cases to verify implementation of new features and enhancements.

Served as Scrum Master for Agile Kanban teams developing mobile applications for IOS and Android platforms.

Facilitator and Servant Leader for assigned Agile Scrum team.

Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

Looked for ways the team can improved and encouraged growth through cultivating strong relationships and trust.

Participated in the interview process of potential Scrum Master candidates and onboarding process.

Ensured the team is practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Created, managed and presented Sprint Artifacts to ensured Sprint efficiency and effectiveness.

Removed barriers and to the development teams and enhanced effective communication with all stakeholders.

Provided coaching and training on the use of Jira from a super user perspective.

Actively and consistently supported all efforts to simplify and enhanced the customer experience.

Monitored team velocity, throughput, burndown, cumulative flow and worked with teams and release train engineer for improvements.

Collaborated with Agile team to ensure prioritized work is groomed, planned, and executed appropriately

Worked with other scrum masters, release train engineering and project managers to ensured alignment on dependencies.

Wells Fargo – Houston Tx Aug 2014 - Jan 2017

Scrum Master

Responsibilities:

Effectively used the Scrum framework and Agile methodology in Zelle mobile Application development.

Coached and worked with the Scrum team to ensure consistency and sustainability.

Created product plans and user stories based on business and customer requirements for three different financial reporting products.

Participated in Scrum of Scrum Events to identify dependencies across teams, removing impediments, collaborating with scrum masters, providing status update to program stakeholders and business owners on weekly basis.

Supported scrum teams in estimation of user stories using techniques like poker planning, t-shirt sizing.

Ensured continuous improvement in team and stakeholders' understanding of Agile and Scrum.

Played a pivotal role in cultural change to advance the organization's Agile transformation.

PriceWaterhouseCoopers – Houston Tx Sept 2012 - Jul 2014

Project Manager/BA

Responsibilities:

Translated stakeholder requirements into tangible deliverables, including functional specifications, user cases, workflow/process diagrams, and data flow/data model diagrams.

Interaction with clients on a regular basis to understand and discuss timelines, testing and implementation requirements.

Analysed and produced monthly, quarterly, and annual reports using historical data for investment management and distribution management clients.

Assigning and managing work with project team.

Created comprehensive Business Requirements documents, project lifecycle documents, and quality measures.

Identified and reconciled errors in client data to ensure accurate business requirements.

Monitor project metrics for significant deviations in quality, cost, or schedule with the help of business owner.

Handling Change Requests, Environment/Data requests and configuration management.

Ensure all relevant documents (checklist provided by the client if any, documents from previous phases, IQA review records along with substantiation of IQA defects closure, tailored templates if any for the division for the artifact being reviewed or any other important information that the offshore team should be aware of before performing the review) are available.

Preparation of Effort estimation for the activity based on the requirement and design document.

EDUCATION:

B.Sc. Law – LL. B 2011 -University of Buea, Cameroon

AWARDS:

Received the "Agile Champion" award at USAA for promoting Agile practices and driving successful project deliveries. Received Client Appreciation from best performer.

Recognized for outstanding contributions to Agile transformation and cultural change initiatives at Wells Fargo during Zelle Application development.

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