Administrative Assistant
Resume:
Lourdes
Hernandez
Contact
Address
Coral Gables, Florida 33145
Phone
lourdesmhernandez2024
@gmail.com
WWW
Bold Profile
LinkedIn Profile
Skills
Database Management
Relationship building
Customer and client relations
Travel coordination
Report analysis
Statistical data gathering
Documentation and reporting
Technical Support
Hardworking and passionate job seeker searching for a Remote, Part-Time position as an Executive Assistant, Office Assistant or similar role. A professional with 17+ years of experience in technology with a diversified background. Through my professional journey, I applied a strong focus on building my interpersonal skills and productivity under minimal supervision. I am detail-oriented and meticulous when managing competing priorities within tight deadlines. I work best in roles where utilizing scheduling allows me to make a positive impact while using creative problem-solving to resolve issues and achieve goals. Reliable, resourceful and proactive individual with eagerness to learn and learn fast. I would welcome the opportunity to further discuss the details of my experience and attributes which I believe will be an asset to the organization. Dynamic individual with hands-on experience in Reporting, Customer Sevice and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Education
● Associate in Arts in Computer Science
Miami Dade College - Miami, FL
● Associate in Science in Business Data Processing Miami DadeCollege - Miami, Fl
Work History
2018-03 -
2018-07
Data Systems Analyst - Information
Technology
Gulliver Schools
● Developed several electronic forms using the Frevvo Automated Forms tool
● Assisted principals, teachers and staff with any reporting requirements
● Met with users to translate their report requirements into technological specifications to develop and
create their reports
Supervising staff
Software
Microsoft Suite, Google
Workspace, SQL, Crystal
Reports, SSRS, CRM,
Microsoft Outlook, ZOOM,
Adobe Actobat,
Grammarly, Dropbox,
Monday, Gmail, Evernote,
Trello, etc
Languages
Spanish
Native or Bilingual
English
Full Professional
● Extracted the data from the server/s and formatted the reports as per the users' specifications to assist them in making senior management decisions.
2017-09 -
2017-11
Business Intelligence Developer
Our Kids of Miami-Dade and Monroe, Inc.
● Worked with 'Safehaven', the company's Microsoft Dynamics ERP and CRM software application system
● Generated reports, performed inquiries, updated
dashboards and researched information
● Downloaded files from the state's FSFN system using Download Manager
● Worked closely with internal departments to examine and analyze data flows, reporting requirements and business models
● Identified and resolved problems in a timely manner and gathered and analyzed information in a skillful manner to display KPI information for management
decision making
● Updated and refreshed company's financial reports and departmental dashboards using Microsoft Power
BI
● Presented summaries and statistics for determining the average number of kids by status and zip code
location
● Successfully worked on multiple projects
simultaneously and was able to interface with
cross-functional teams in a professional and
personable manner.
2017-01 -
2017-08
Data Systems Analyst - Information
Technology
Gulliver Schools
● Served as liaison between senior management,
teachers, parents and students and IT to translate their report requests and generate a final report using SQL and Crystal Reports
● Worked with the frevvo software to quickly design various online forms and approval workflows
● Create and present statistical reports to senior management to assist in strategic planning and
decision making
● Research historical salary ranges by
department/position and project
position/department increases and/or decreases in
expenditures and their effects on the fiscal year
proposed budget
● Worked with senior management developing various financial reports for budget, payroll and
compensation
● Manipulated the data for presentation in different formats (pie charts, bar charts, etc) to effectively display and deliver answers to questions in queue
● Create and present statistical payroll reports to senior management to assist in strategic financial planning and decision making
● Worked as liaison between users, managers,
supervisors and senior management to create
statistical reports that would assist in major decision making and in addition, would automate manual
workflow duties.
2015-06 -
2016-10
Senior Information Analyst
City Of Miami Beach
● Extracted Human Resources and Payroll data from
EDEN by Tyler Software and/or ENERGOV using SQL
Server Management Studio
● Ran Ad Hoc reports and extracted data to display in different visual formats for more accurate and
decision making of the problem in question
● Served as liaison between senior management and
individual department directors in the implementation and execution of various simultaneous projects
including the police and fire departments
● Completed several budget, compensation and
payroll reports for the Miami Beach Police
Department and the Miami Beach Fire Department
requests
● Formatted and displayed report output using different visualizations for clearer and more accurate ad hoc decision making by management.
2014-02 -
2015-05
QNXT Analyst/Report Developer
Independent Living Systems
● Simultaneously supports/updates various projects to ensure deadlines are constantly met
● Attends meetings and seminars as requested
● Plans, budgets, and documents all aspects of the various projects assigned
● Create reports that summarize my findings and
recommendations, to senior management
● Maintains user confidence and protects operations by keeping information confidential
● Prepares technical reports by collecting, analyzing, and summarizing information and trends of data
● Worked with senior management to develop various financial reports for budget, payroll and
compensation
● Worked as liaison between IT and users/directors to translate/interpret their report requests into
projects/reports into Microsoft Structured Query
Language (SQL) language and format them to look
as they requested using Crystal Reports
● Maintain clear and detailed documentation of the current reporting architecture, reports, report
maintenance, and query repository
● Create and run ad hoc queries and reports to support information requests of the business
● Reports created from ECARE and QNXT Systems.
2012-01 -
2014-01
Report Writer Specialist
Florida Healthcare Plus
● Developed and maintained a portfolio of reports from multiple enterprise applications including QNXT
● Worked with representatives from the lines of business to develop report specifications, implement those
requests in SSRS using SQL server views, stored
procedures and functions
● Worked with managers to understand and resolve
data issues and provide technical knowledge data
and documentation for development of 'Smart
Decision-Making'
● Worked as liaison between IT and users/directors to translate their report requests and data issues to technical specifications and report creation
● Wrote various queries using SQL to extract large amounts of data from the QNXT database and
created/formatted requested reports using SSRS,
Crystal Reports and/or Excel
● Worked with senior management developing various financial reports for budget, payroll and
compensation
● Liaison between senior management and IT for
development of financial reports
● Constructs and manages multidimensional financial models to analyze company cash flows over near
and long term.
2002-01 -
2011-01
Computer Services Manager/Stats and
Reporting Group
Miami Dade County Courts
● Coordinated, monitored, supervised, documents and work on multiple tasks and projects simultaneously
● Maintain, create, debugged various requests for
end-user from various IDMS systems including Criminal Justice
● Provide supervision and assistance to three
programmer analysts
● In addition, assisted in organizing meetings with staff, end-users, department directors and judges
regarding report requests, report changes, judge
changes etc
● Programming/Reporting/Support from the Odyssey
Family system using Microsoft SQL Server Reporting Services (SSRS), Database Warehouses
● Developed numerous statistical reports using SAS, SQL, and Excel to extract Payroll information and created various visual statistical reports, charts and summaries for accurate and data-driven decision making by
Senior staff
● Worked on the 'Data Warehousing Team' to
extract/convert/upload/model mainframe data into
relational databases and warehouses.
.
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