Customer Service Data Entry

Lana Su *********@*****.*** Linkedin:********* 236-***-****

Profile

COMPUTER SKILLS:

Microsoft Windows Internet Word Excel Vilden Compass Oracle

Profile

I have over 20 years of administrative and customer service experience for international organizations. As an administrative assistant, I am likely to encounter unexpected obstacles. I can think quickly, be flexible, think creatively, and easily solve problems by collaborating with team members to overcome challenges.

Employment History

Livingston International Vancouver, BC Traffic /Client agent 09 2013 to 02 2024

Respond to customer queries in a timely and accurate way, via phone, email, or chat

Customer experience-focused approach to problem-solving and organize

Handling incoming calls, responding to customer e-mails, and processing orders

Data entry to create and upload files to the database, invoice clients, and issue cheques and banking

product on pallets for inventory wrapping orders to meet client demand and preparing them for shipping Utilizing an electric pallet jack to move through the warehouse

positive attitude that will help strengthen our great culture and live our CORE, Respect, and Excellence. able to lift/carry items of more than 50 pounds

shelves are always stocked

North Lilly Vancouver, BC Customer Service 07 1999- 01 2012

Order office supplies or repair and process invoices; bank deposit relief

Provide excellent customer service quoting and customer inquiries

Answer phone, email, or in person

Data entry creates legal documents and filing and edi documents to an overseas office

Collect payment and process invoices to pay vendors

pen and manage existing customer accounts by recording and maintaining account information

Good data entry/keyboard skills

Attention to detail and accuracy

Problem-solving skills and multi-task

Self-starter, with the ability to be flexible

Took the initiative a 10-month Leadership Manager receiving positive feedback.

Westward Shipping Ltd Vancouver, BC Customer service 06-199*-**-****

Order office supplies or repair and process invoices; bank deposit relief

Data entry to create legal documents and send out documents

Provide excellent customer service quoting shipping rates and customer inquiries

Notify customers of incoming shipments and trace updates/shipments on their behalf

Invoice clients and pay vendors collect funds, send documents to oversea-offices

Accomplishments: Assisted company database management for EDI/database development for in-house logistics program.

Anglo Canadian Shipping Vancouver, BC customer service 01-199*-**-****

Data entry (create bills of lading)

Create invoices and collect funds to balance whole vessel freight and process payments

Send documents to Canada customs and overseas office

Handle all problems relate to export issues

Other administrative duties and providing customer service

Accomplishment: Cover managers away from the department as a whole.

Canadian Helicopter Ltd. Richmond, BC Traffic Assistant 09-198*-**-****

Trace and expedite incoming shipments

Applied export permit

Customs clearance for helicopter parts

Arrange a driver to pick up the parts

Vickie Retail Store Vancouver, BC Cashier/Supervisor 06-198*-**-****

Trained cashier/salesperson and set up window displays

Inventory management, check and record in/out stocks

Placed purchase order and product selection with suppliers’ representative

Bank deposit and ensure staff efficiency

Education

Bachelor of Business Administration (undergraduates) Open Learning Burnaby, BC 1996

Diploma in Transportation Distribution Management (CITT) Burnaby, BC 1992

Diploma in International Trade (BCIT) Burnaby, BC 1989

Certificate of Administration (VCC) Vancouver, BC 1986

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