Leasing Consultant Customer Service

MAITE SUAREZ

Pinecrest, Florida ***** /786-***-****/ ******@****.***

SUMMARY

CURRENT

Dedicated Leasing Consultant with 4 years of experience in prospect management, lease renewals, and effective communication. Proven ability to multitask. Identify maintenance issues and provide excellent customer service. Skilled in conducting property tours, coordinating with maintenance, and completing move-in procedures for new tenants. Adept at utilizing Microsoft Office and demonstrating effective time management. Known for adaptability, working well under pressure, and attention to detail. I am excited to bring these skills to a new leasing consultant role, delivering exceptional service and driving sales.

PRIOR

Successful mortgage lending professional with a total of 35 years in the industry beginning in Secondary Market. Preparing closed loan documents by auditing all from application to closing. Strong attention to detail acquired for the sale of pooled loans to GNMA/FreddieMac/FNMA/Correspondent. Follow-up with recorded documents. Familiar with Post Closing requirements sold to correspondent lenders. Knowledgeable in obtaining MIC approvals.

Familiarity in loan types such as Conventional, FHA, VA and other Specialty loans and required Federal and State Regulations. Analyze credit and income documentation as per product guidelines. Familiarity with underwriting engines. Ability to review appraisals.

SKILLS

Leasing Consultant:

Strong customer service, Yardi Voyager, required assessments. Preparing leasing contracts, maintenance requests, leasing renewals, marketing reports.

Lending: Encompass, Underwriting engines, knowledge of MS Office: Word, Excel & Outlook. Genesis, PACS, Mort, Contour, FHA Connection.

EDUCATION

Miami Dade Community College, Miami, FL – did not obtain diploma

CERTIFICATION

Loan Review Specialist – Coldwell Banker 1987

Introduction to Residential Appraisals 2005

Tenant/Landlord Seminar 11/23 - Real Estate Course -not licensed

WORK EXPERIENCE

Resia Construction/Property Management-Lease up- Leasing Consultant- November 2023

Tour prospects through the community and show models, answer questions, and provide information to apply on-line. Provide current Monthly Specials

Questions on qualifying and additional fees, Pet requirements, and Worforce information requirements

Tracked, monitored, and followed up on all customer inquiries in a timely manner

Assist tenant with maintenance work orders, assistance with creating FOBS and BLE-ID (application) opening amenities and transponders for entrance to community

Tour property grounds and models to make sure are clear and stocked for visitors

Verifying documents provided are on the platform and ready to complete screening

Create lease agreement

Sending out welcome letters and contracts for e-document signatures

Reviewing required documents such as Cable, Renter’s Insurance and Florida Power & Light confirmation account opened

Checking apartments are cleared prior to moving and obtaining keys.

Collect Funds for move-in

Follow-up Anyone Home platform with prospects to schedule appointments and send letters to prospects inviting them to visit our community with office hours and touring schedules

Mondays completing Office Supply List

Contacting FPL when opening a new model account when required

Westdale Property Management-Leasing Consultant- Leasing Consultant-November 2022

Tuning on music and making sure coffee and water available by Leasing Office for visitors.

Walking the Property /model and addressing any issues to Maintenance.

Unit Availability and New Lease Rent Reports printed daily

Provided excellent customer service and Prospect questions pertaining to Property and accessible areas. Explaining Policies and Pricing

Showing available Units of choice

Responsibilities include providing leasing information on the phone, setting appointments to show property. On CRM/Yardi creating Guest Cards, send thank you emails to prospective tenants after tour

Instructions and how to apply on Property Web Page and explain the application process

Preparing leases for e-signature, welcome letters, getting unit ready and providing gift basket. Obtaining keys and fobs

Directing tenants to Service Request page for Maintenance issues and following up

Collecting funds required

BG Multifamily Staffing – Leasing Consultant -October 2021 (Sorrento at Miramar)- Tax Credit

Responsibilities include move-ins, lease renewals and response to future resident questions

Qualifying prospects and review of documentation

Completing move-in procedures for new tenants

Communicating tenants maintenance needs

Small Business Administration-(SBA) Remote- Loan Specialist-July 2021 to September 2021

Reviewing different Disaster Loan types: EIDL/Supplemental Target/Loan Modification/Home Loans and Business Loan applications recommend Approval/Decline/Withdrawal of loan.

Approvals based on income and other factors

Review application, credit score, Tax Transcripts, Google search for business

Mitigating any issues with Credit Report Fraud Alerts

Identify business type-Legal and DBA names and NAIC codes

Verify applicant name, phone and business address, phone number

Verify if Non-Profit or Franchise-document file with required information

Requesting Franchise Documents and Forms for approval and review by Legal, if necessary

Reviewing if 20% or more ownership additional partners are on file and percentage

Following agency guidelines

Contacting applicant for additional information if necessary

Mitigating any failing tests Experience

Benworth Capital LLC- (Hard Equity Commercial Loans/SBA) Loan Processor-June 2019

Receive Letter of Intent with term and rate

Sent Preliminary Conditions to the borrower

Collect and clear Preliminary Conditions

Submit to Closing New Project SBA Payment Protection Program

Reviewing applications and requesting documents to submit to underwriter

Uploading documents to the system

Sending out letters to borrowers on items pending and setting timelines

Sending out approval and denial letters

Prepare documents for closing agent

Achieved creation of Instructions as per SBA for future processors

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