Technical Writer Qa Analyst

SONDRA MENTHERS - QA ANALYST, WEB DESIGNER, SENIOR TECHNICAL WRITER

702-***-**** ***********@***.***

Professional Summary

QA Roles - Evaluated and tested new and modified soŌware programs and soŌware development procedures used to verify that programs funcƟon according to user requirements and conform to established guidelines. Wrote, revised, and verified quality standards and tested procedures for program design and product evaluaƟon to ascertain quality of soŌware for several large Casinos and Video game companies. Scrum Master CerƟfied. AWS, Unreal Engine, and Junos cerƟfied. Excellent aƩenƟon to detail while tesƟng and creaƟng test plans. Tested games and wrote bugs in Jira. Web Development Roles - Developed Sphere Entertainment InteracƟve website in WordPress, HTML and CSS. Wrote Engineering, Process, User, Product and MarkeƟng documentaƟon for entertainment and gaming industries including Sphere Entertainment/MSG, Disney, Hulu, Riot Games, Gamblit Gaming, DIRECTV, Ericsson Television, StaƟon Casinos, and AT&T. Converted Word documents to HTML to load on websites and for online help opƟons from various soŌware packages. Edited shared Wiki pages using Confluence.

CerƟficaƟons

Unreal Engine Blueprints ScripƟng - Udemy 2024

Unreal Engine the complete Beginners Course - Udemy 2023

AWS Cloud PracƟƟoner AWS Training and CerƟficaƟon Issued May 2023

AWS EssenƟals CerƟfied – Udemy 2019

JNCIA Juniper Networks CerƟfied Associate – Udemy 2019

Scrum Developer CerƟfied – scrumstudy.com - 2018

WordPress Workflow CerƟfied - 2018

Six Sigma Yellow Belt CerƟfied

Mercury Quick Test Professional 8.0 CerƟfied

IdenƟfy Appsite Black Box TesƟng CerƟfied

Technical Skills

Wiki creaƟon and development using Atlassian Confluence.

Desktop Publishing: FrameMaker, PageMaker, MS-Word, MS-Office

Graphics/flowchart design: Gimp, SolidWorks, Visio, AutoCAD, Photoshop, Illustrator, LucidChart.

Web Developer tools: WordPress, PHP, CSS, FrontPage, Dreamweaver, HTML, XML, JavaScript

Game development tesƟng using Unity and Unreal Game Engines, creaƟng builds for Android devices, and creaƟng bugs in Jira. Seƫng up Kanban boards and running daily scrum meeƟngs. Experience

Sphere Entertainment Co - Full Time - 1/2022-7/2024 Senior Technical Writer/QA Game Development CreaƟng Sphere InteracƟve website in WordPress and HTML to showcase games developed by the InteracƟve team for the Las Vegas Sphere venue. WriƟng documentaƟon in Confluence for Game Design Kits for the Sphere, a mulƟ-media gaming and entertainment plaƞorm located in Las Vegas, NV. DocumentaƟon is for innovaƟve and immersive interacƟve gaming and entertainment experiences. My role requires knowledge of Unity and Unreal game engines, using GitHub and Perforce for soŌware, and gathering troubleshooƟng informaƟon during tesƟng and installaƟon of gaming prototypes as well as aƩending daily Scrum meeƟngs and wriƟng Jira Ɵckets. Other tasks include tesƟng game prototypes and wriƟng Jira Ɵckets, creaƟng Kanban boards for projects in Jira and documenƟng all steps to reproduce bugs.

Hulu/Disney Streaming May 2019 to 1/2022 – Compliance Technical Writer/QA Analyst Wrote SOX, CCPA, PII, PCI, SOC 1 type II, and SOC 2 documentaƟon for Hulu's Technical OperaƟons group and created LucidCharts flowcharts, created JIRA Ɵckets, and Confluence pages. created runbooks, policies and procedures, and process documents. AƩended Scrum meeƟngs and created documentaƟon as soŌware changes are approved and developed. Systems documented include AWS, Linux, ServiceNow, and Windows.

Riot Games via WWT contract - June 2018 – April 2019 - Infrastructure Technical Writer/Game Tester

Wrote infrastructure documentaƟon using Confluence, HTML, JavaScript, Gimp, Visio, Google docs, and other graphics programs in a Scrum Agile environment. ·

Created Data Center Floor Plans using Visio and gif animaƟon. ·

Wrote Juniper Networks documentaƟon runbooks for troubleshooƟng various network configuraƟons. ·

Created interacƟve Data Center maps.

Twilio Inc (remote) – 2018 – Compliance Technical Writer Documented SOX, PII and PCI compliance policies and procedures. ReachLocal, Woodland Hills, CA April 2017-August 2017 – Compliance Technical Writer Documented SOX, PII and PCI compliance policies and procedures. Updated Confluence pages and JIRAs. Documented Financial processes.

Gamblit Gaming, Glendale, CA Jan 2016-Aug 2015 – Gaming API Technical Writer Wrote GDK documentaƟon, hardware installaƟon manuals, tested games. Wrote and edited game design documents. Organized and maintained company SharePoint Document Control and Confluence pages. Documents wriƩen in FrameMaker 2015, MSOffice and HTML/JavaScript/PHP. Visio, SolidWorks and GIMP graphics design. Interviewed SMEs.

PlayƟka, Santa Monica, CA, March 2014 -May 2015 Gaming API Technical Writer/QA Tester Wrote API documentaƟon and integraƟon manuals for mobile, tablet and web soŌware development group for gaming applicaƟons. · Coordinated Scrum/Agile meeƟngs. Wrote SOX compliance policies and procedures. Interviewed SMEs in all phases of the company for IT, design, development, and process informaƟon. Queried VerƟca database using dB Visualizer to create Data Warehouse documentaƟon. MGM Mirage Casino, Las Vegas, NV, Oct 2007-Mar 2008 QA Analyst

Conducted black box tesƟng; developed applicaƟon test plans and test scripts for slot machines, IGT Patron Management player tracking system, and IGT Advantage Slot AccounƟng system.

Developed test plans and test scripts for LMS, Stratus and Opera Hotel ReservaƟon Systems.

Wrote test plans and test scripts for CBS Race and Sports systems.

Analyzed risks for financial impact of all bugs and issues. Tracking all bugs, issues, and changes for SOX and GCB compliance.

Created SQL queries using Query Analyzer for database verificaƟon for regulatory compliance, PCI and PII issues. Tested SQL stored procedures.

Created all tesƟng documentaƟon including Test Scope, Test Reports, Risk Assessments, and Test Results Analysis.

Tested AS400 applicaƟons for LMS.

Tested .NET applicaƟons.

AƩended design reviews.

Used SharePoint Document Control 2007 to upload and download documents from libraries to share with team members.

Wynn Casino, Las Vegas, NV Mar 2007- Sept 2007 QA Analyst

Conducted black box tesƟng; developed applicaƟon test plans and test scripts for slot machines, IGT Patron Management player tracking system, and IGT Advantage Slot AccounƟng system for short- term project at The Wynn Casino.

Created SQL queries using Query Analyzer and tested stored procedures.

Ran test scripts using Mercury Quick Test Professional.

Tracked bugs using AlƟris.

Bechtel Saic, (BSC), Las Vegas, NV Oct. 2006 - Feb.2007 Sr. Systems Analyst DoD Defense Contract

Conducted black box tesƟng; developed and maintained soŌware applicaƟons using JavaScript, HTML, ASP and .NET for a CalculaƟon database program running under Oracle 8i.

Wrote user documentaƟon for soŌware applicaƟons. Wrote and developed test plans and test cases for the Yucca Mountain Project.

Project manager for calculaƟon database program.

Test lead for regression test plans for all team members projects.

Created tables and schemas for Oracle 8i and 9.2 database using TOAD.

Created architecture diagrams and ITIL flow diagrams using Visio.

Ran test scripts for upgrades, patches, and system outages. Accomplishments

At Sphere Entertainment, tested gaming prototypes built using Unity and Unreal Engines and saved to Android devices and mulƟ-node plaƞorms using nDisplay. Plaƞorms contained curved, spherical output and mulƟple nodes. Documented steps to reproduce bugs and created Jira Ɵckets.

On the Race and Sports Book Project at StaƟon Casinos 2004-2006, developed complex Excel spreadsheets to calculate all bet types and amounts & all possible outcomes for unusual circumstances such as horses scratched, pitchers changed, races cancelled, or house pools exceeded. AŌer developing those calculaƟons, wrote test scripts in Mercury QTP 8.0 to automate all possible outcomes by parameterizing the different bet type amounts, bet types, payout amounts. Developed test plans and wrote appropriate user documentaƟon as required by gaming regulaƟons.

At Hulu/Disney Streaming Services, Twilio, and Reach Local, performed business analysis of applicaƟons for requirements documents. Analyzed requirements, user requests, and applicaƟon specs for SOX and GCB compliance.

At AT&T UNIX Systems Laboratories, lead a 10-person documentaƟon team to complete all UNIX System SVR4 documentaƟon including Programmers Guides, Users Guides, InstallaƟon and Maintenance Guides, markeƟng brochures, and supervised all ediƟng and submission of documentaƟon for publishing.

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