Financial Services Quality Assurance

MUHAMMAD USMAN

Lawrenceville, GA

678-***-**** ********@*****.***

https://www.linkedin.com/in/muhammad-u-04200680

QUALITY ASSURANCE LEAD

Accomplished Information Technology (IT) professional specializing in the field of Software Quality Assurance testing with a full Hands-on approach. Expertise in delivering B2B, B2C, data migration, Banking, Financial Services, Retail Management, SAAS, Telecom, Insurance, Healthcare, BRM, CRM projects with strengths in functional, UAT, UI, Web services, Restful API, Json mobile, black box, regression, load and performance testing of web/mobile applications

TECHNICAL SKILLS

Testing Tools - Quick Test Professional 10.0, Load Runner 9.0, Putty, Selenium IDE, Parasoft SOA, Telerik Test studio, SoapUi, Leapwork, Ranorex Studio, Fiddler, WinSCP, TestComplete, Mulesoft, PostMan, Apache Jmeter, Salesforce

Test Management- HP ALM, MTM, TestLink, QTest, Microsoft PowerBi Zephyr for Jira, Jira Align, MS Azure, X-Ray, JTMF, Confluence, Wave (WCAG)

Bug tracking tools- Jira, Bugzilla, Quality Center 10.0, Bug Tracker, Practi Test, QTest

Languages- SQL, familiarity with C, C++, Visual Basic 6.0, HTML, Java, Python

Database- Oracle 21.4, My SQL 2018, Access 2007, MS SQL

Platforms- Unix/Linux, Windows 7, XP, Win 8, Win 2000/2002, Win 10, Mac OS

Mobile Test Tools- Android emulator, Monkey Talk, Simulator

Mobile Test OS- Android OS, IOS, BlackBerry OS

Software- MS Office suit - 2007/2010, MS exchange server

Web Development- Dream weaver

CERTIFICATION- ITIL V3 IT Service Management Best IT Practices Certified License # 5056907.20277895

EXPERTISE

Project Planning System / UAT / Functional Testing Issue Identification & Documentation/Test Cases, Plans and Scripts Acceptance / Sanity Testing QA and QC standards Functional Requirements, Integration/Regression Testing Test Strategies Technical Specification Analysis Load / Stress Performance Testing Defect / Bug Tracking and Reporting Test Metrics SDLC / STLC practices Agile & Scrum methodology

Work Experience

First Citizens Bank --- Atlanta, GA

Senior QA Engineer March/2024 to Present

I have been working for an HOA payments processing and Image/lockbox domain in an Agile methodology. Using SQL data validation testing, front End functional testing, cross browser and involved directly with 3rd party clients. Using Azure Devops and Jira

Creating test cases and requirement gathering on ADO

Defect reporting and resolving issues

Conducting Test case review and approval meetings

Validating backend tests through SQL Server

Participating in Sprint planning and review sessions

Providing timely matrix to the management team

Testing in coming checks and deposits in collaboration with FIS global Image Centre.

Validating risk assessments in anti money laundering activities with existing and new customers transactions

Carrying out payments, risk/fraud evaluations and limit thresholds for every deposit over the regulations.

Verifying identification, email lists, analyzing flagged names and contacts specially if wires are from high risk countries

Macy’s (Pyramid) --- Atlanta, GA

QA Lead Aug/2023 to Oct/2023

I have worked as a QA Lead in an Agile/Scrum Methodology on a Retail management application, Cross browser, Mobile app, Back end validation, inventory management, purchasing process, outdated stocks management, Defect Triage, HLD, LLD review. Also API testing using Postman and Story Management using Jira. Interacting with Direct Clients and Partners along with providing support service after production as in business validation.

Worked with offshore QA to task user stories and daily stand-up, gathered requirements and wireframes for new functionalities

Created average 100 plus test cases a month

Involved in Sprint review, retrospective and planning.

Reviewed HLD, LLD Test planning, Test Strategy and Scenarios

Triaged Defects on a bridge with all stake holders

Tested Apis, using Postman and Backend validation using SQL Server

Tested mock inventory and updates, purchased orders, fulfillment, confirmation, returns and refunds

Used inventory data mark down data for reporting by combining with sales data and data flow charts

T-Mobile (Wipro) --- Atlanta, GA

QA Lead May/2022-Aug /2023

I have worked as a QA Lead in an Agile methodology for set of products testing E2E business flow. So far I have delivered 34 projects in a 4 week sprint setup. This related to requirement gathering, HLD, LLD and complete flow until events and DB testing in backend validations both through API and DB. Using the tools Jira, Zephyr, Jira align, confluence, QTest, Splunk, Postman, Oracle. The applications used were mulesoft integration with Salesforce, Order Portal, Connectivity for Sims, eSims and other SAAS products to the third party vendors and retailers.

Oversaw and Lead entire QA STLC process within a super-fast paced process

Assisted Testing Manager with oversight of all testing performed by the offshore team, ensuring that processes are adhered to and training is conducted at defined frequencies

Gathered requirements through Jira Align and worked extensively on walkthroughs and wireframes for the better understanding of the team

Created over 500 test cases and helped the QA team for writing detailed top of the art Test cases and reviewed them simultaneously.

Conducted TC review meetings and Executions with offshore and onshore teams

Triaged Defects and follow up on timely manner with the Dev and related teams

DB Testing and Api validations and uploading of Sim inventory and files along with sold Sims data from the B2B

Tested multiple applications required in E2E flow.

Test planning and strategy and Helping QA team to ensure full end to end validation across the suite along with helping them troubleshoot known and unknown roadblocks.

Designed tests on Leapwork payments module of the application.

Created flow charts in Leapwork for web application

Worked Extensively with MS PowerBi tool for reporting

Created data metrics, flow charts in MS powerBi for the number of customers leaving network

Created Esim and Business related Opportunities for products in Salesforce extensively, Used Logs for defect detection and payments.

TD Bank (Wipro) --- Atlanta, GA

QA Lead Jul/2021-May 2022

I have worked as a QA Lead in an Agile methodology for testing a new Wires payment for both UI and Desktop application. This is implemented through IBM MQ and PMG, ACI resources validating Sanctions screenings for all the transaction messages. Also used Postman and Soapui for Api related testing

Built, managed, mentored and inspired a high-performance QA team

Recommended design improvements and corrections to the development team

Independently evaluated project requests, written test scripts to ensure requirements are validated

Created and Reviewed test cases on weekly basis and helped building better use cases

Collaborated with the business partners ACI/IBM to identify core changes and updates

Analyzed alerts for any AML related activities on or through an account with high risk and over the limit transactions

Participated on project calls as a key contributor leading up to releases

Tasked issues, Bug Triage to help track and fix known and unknown bugs

Maintained and validated QA procedures to adhere to ISO standard regulations

Effectively helped the team with training, guidance and tasking procedures and stories

Responsible for the development, implementation, and continuous improvement of process effectiveness and efficiency

Investigated test and production failures, perform root cause analysis and create detailed bug reports

Created BDD scenarios in Test complete and imported existing Gherkin features files then automated the BDD test steps.

Fiserv--- Alpharetta, GA

QA Engineer Feb/2021-April/2021

I have worked with an Agile/Scrum team to test a financial service payments project and wire transfers. A data migration project required Testing the servers, UI regression suite. Validating Payments and ACH transfers along with wire transfers. Complete mobile and web ui application end to end testing.

Worked with Development to evaluate the necessity of deliverables

Helped BA/Scrum team to sort out test plan documentation and test cases

Worked with QA/Management to develop test strategy and test scenario documentation

Performed backend data in SQL to validate results after certain migrated data completion

Created test cases and provided timely metrics.

Validated and created regression tests from scratch for the continuous migrated data

Defect management and defect tracking

Performed comprehensive cross browser testing

Validated Backend testing with every successful or failed transaction

Performed Security testing with an End to End scenario

Performed UAT testing as an end user to make sure functionality isn’t broken

Validated images to see what controls were interacted with

Bug Triage meetings to determine severity and priority of known and unknown bugs

Deluxe ---Atlanta, GA

Senior QA Engineer/ Lead Nov/2017-Dec/2020

I have led a team with an Agile/scrum methodology to test multiple projects, Financial and Retail. Api, UI, backend, cross browser and Mobile testing financial services applications. Company Acquired an online check scanning software and needed experienced hands on test team to help unify couple of similar platform products and mobile application.

Over saw the complete STLC process within the QA

Implemented Test planning and Test strategy

Assigned and tasked out items for the team and approve test case reviews

Partnered with Development teams, and business partners to develop comprehensive test cases and Test Scenarios

Identified test automation methods like postman, and integrate solutions into test planning

Ran multiple builds and updated servers with appropriate versions to fulfill testing needs

Back end testing with SQL to run queries validating the UI and mobile transactions in UI

Tested Api functional testing along with load testing on Jmeter

Tested complex mobile and UI Api in production in order for the financial institutions to help identify latest changes working correctly

Utilized tools such as JIRA, Confluence, Zephyr, and reporting for test management; and DevOps tools such as Jenkins for triggering automated builds.

Used logs to track potential and known error messages to solve issues

Identified multi-component systems from requirements

Ran complex configuration and Administrative changes for applications

Tested Order processing of the checks, deposits and credit monitoring modules

Recorded and Played test steps in TestComplete; Images, scenarios, tested keywords

Viewed the test results in TestComplete, validated screen shots after the test run and validate all the separate objects within the application

Used various properties and methods to simulate user actions in TestComplete also verified native properties of the web elements ran in the object browser

Altisource --- Atlanta, GA

Senior QA Engineer March/2016-Aug/2017

I was part of a QA team to test Api Backend Web Services along with front end Web based application and Mobile app. The company QA setup was a startup without any direction and I have used my skillset to create standard SDLC practices across the board along with guiding and training a team in India.

Used Postman for Api testing framework and automated testing procedures

Lead a team in India to, train and guide with Domain knowledge of the product and helped with testing efforts

Assigned work related projects to the team and monitored progress, helped if required

Test planning with the developers, QA and managers also verified story points stories in backlog

Sprint review meetings with the project manager and the QA team

Used regression suite in Jenkins after each new deployment. Also, manual plus automated regression testing for new modules

Tested web app in cross browser and various Operating systems

Provided acceptance criteria, prioritizing in bug fixtures and identified the defects impact on the clients

Worked on Loggly to track defects and helped team to utilize defect filtration method

Used Amazon Web services and tested cloud loader Apis verified migrated SQL data, results and parameters

Performed positive and Negative tests in functional and integration testing for older and newer modules

Met Project deadlines and identify testing scope and efforts for different projects

UAT testing in internal web UI to focus and filter out the current client demands.

Provided timely Test Metrics before the end of each sprint to identify and measure defects, project goals, project deadlines, bandwidth and testing efforts required.

PGI (Premiere Global Services Inc.) --- Atlanta, GA

Senior QA Analyst July/2013-Nov/2015

I was part of a Web services team using SoapUI for API backend and front end testing. Involved in test planning and provided estimates and LOE on the projects in Agile methodology. I have worked thoroughly on all the OS for functional testing. Used Parasoft Soa software tool for automation. Test documentation and interface documentation. This helped company to switch from the lengthy manual testing towards automation with over 800 test scripts and more in counting. I have used Amazon Cloud Webservices for db migration.

Used Amazon cloud web services for logging DB logs and all cloud loader services

Soapui functional testing, scripts and projects

Worked thoroughly on Jira tracking and metrics.

Tested Web accessibility via Wave on multiple use cases

Performed Integration testing to test the functionality of the modules

Created test scripts for Api testing automating functional tests, regression, debugging

Fiddler tool to help Web services Rest methods integration.

Source Tree/bit bucket for revision control, project tracking and test tracking

Load testing using LoadUI with virtual user load for long cycles

Analyzed, recorded and modified client-server traffic using an HTTP monitor.

Created and ran functional and load tests on web services prior to implementation.

Worked closely with the web development team to ensure quality deliverables.

Extensive Cross browser Testing. Different versions of browsers.

User Acceptance Testing on collaboration Software Global Meet, Imeet, ImeetAgenday

Systel, Inc. ---Atlanta, GA

QA Analyst, Jan/2010-Jun/2013

I have performed system, acceptance, regression and functional/performance testing on mobile applications and browser based application using manual testing methods. I have worked extensively in developing Retail management suite for a bakery application. I have tested web based applications. Helped working on the networks with data and file manipulation. I have identified major functional and load/stress issues and I have also done relative test documentation for the faster function of the software on different client OS. This saved the organization $1.54 million

Third wave Digital---Macon, GA

QA Intern/Analyst, Aug/2008-Dec/2009

As a QA Analyst I have helped the company maintain their retail management software through automation tools and helped the development team to evaluate the causes of defects with VoIP conferences and meetings. I have been part of training team with other QA Interns to use various methodologies of automated and functional testing throughout the network to help the physical budget of the company by virtualization.

Allahdin Group of Companies---Multan, Pak

Information system Officer, March/2004-Dec/2007

Investigated and reported information security incidents and made recommendations to management for corrective action to ensure the integrity of Procurement. Trained and assisted 17 tech analysts for the implementation of hardware and software applications.

Education:

Bachelor of Business Administration (Hons) University of Lahore Pak 2003-2007

Extra-Curricular activities:

Chairman- BBA Career Planning association

Advisor - University Board

Languages:

English, Hindi, Urdu, Punjabi, Pashto, Hindko, Saraiki

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