Los Angeles Customer Service

Hector E. Serrano Los Angeles, CA *****

******.*********@*****.*** • 323-***-****

Education

Fullerton College, Fullerton, California

Associate of Science Business Administration 2018

California State University Fullerton, Fullerton, California Bachelor of Arts Business Administration- Marketing 27 Units left Work Experience

Bank of America, Brea, California March 2018 to Present Associate Specialist Sales (2021 Valiant Award winner)

• Relationship deepening, active listening to uncover financial needs. Sales experience include- CD accounts, checking and savings, business and consumer credit cards, auto loans, business referrals. Chip-1 Exchange, Lake Forest, California August 2017 to February 2018 Account Manager

• Inside sales of electronic components to account base, and service to newly assigned sales leads. responsible for meeting sales goals and quotas assigned by sales manager Roca USA, Anaheim, California February 2014 to August 2017 Sales Representative

• Manage existing accounts within my territory through visits, on the phone, or, via email

• Cold call on prospective businesses via phone, internet, or, in person

• Cross-selling through value engineered alternative products lines

• Provide product knowledge meetings to clients on new porcelain lines AVPS, Canoga Park, California February 2013 to November 2013 Sales Agent

• Cold call on prospective clients and cross-sell different merchant services products

• Consultatively sold Merchant services to high-risk startup businesses

• Build referral partnerships with ISO’s

• Managed portfolio of accounts providing customer service and cross-selling products First Data-TeleCheck Services, Los Angeles, California 1999 to 2011 Relationship Manager (Merchant Services)

• Managed, maintained, and grew portfolio with accounts processing over 3 million annually in credit card sales

• Analysis of merchant statements to educate merchants on processing credit card sales efficiently at the best interchange rate

Cross-selling products and find new revenue opportunities

• Closing sales via phone or in person

• Limit attrition through contract renewals and exceptional customer service

• POS terminal programming experience, troubleshooting experience, and POS training experience Skills

• Spreadsheets/Word Processing/Presentations: Excel, MS Word, MS PowerPoint, Pivot-table, Salesforce, Prezi

• Language: Spanish- reading and writing

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