Objective
Dedicated team member with a focus on maintaining customer satisfaction is seeking a position within a company where I can contribute to its success by providing exceptional customer service and team leadership skills.
Professional Experience
ProDrivers- Detroit, MI October 2022 to current
CDL DRIVER
Responsibilities includes:
Operated CDL Class A vehicles to transport goods and materials in a safe and efficient manner
Delivered products to customers on time, ensuring accuracy and quality of deliveries
Maintained accurate records of daily activities, including driving hours, mileage, and fuel usage
Performed pre-trip inspections of vehicles to ensure they are in proper working condition
Adhered to all traffic laws and regulations while operating the vehicle
Followed delivery schedules provided by dispatchers or supervisors
Secured cargo for transportation using straps, chains, or other securing devices
Collaborated with warehouse staff to ensure accurate loading/unloading procedures were followed
Managed paperwork such as bills of lading, delivery receipts, and logbooks accurately and efficiently
Maintained cleanliness of the vehicle's interior and exterior at all times
Performed routine maintenance tasks on the vehicle, such as checking oil levels or tire pressure
Reported any mechanical issues or malfunctions promptly to supervisors for repair purposes
Ensured compliance with company policies, safety guidelines, and DOT regulations at all times
Meijer Logistics- Newport, MI
CDL DRIVER April 2022 to October 2022
Responsibilities includes:
Responded promptly to any emergencies or accidents on the road, following proper protocols
Efficiently navigated through various routes using GPS systems or paper maps if necessary
Maintained a professional demeanor when interacting with customers during pickups/deliveries
Coordinated with dispatchers for route planning based on customer requirements
Managed paperwork such as bills of lading, delivery receipts, and logbooks accurately and efficiently
Maintained cleanliness of the vehicle's interior and exterior at all times
Performed routine maintenance tasks on the vehicle, such as checking oil levels or tire pressure
Utilized electronic logging devices (ELDs) for accurate recording of driving hours and rest periods
Collaborated with warehouse personnel for efficient loading/unloading operations at each stop
Dedicated Detroit Universal Logistics- Detroit, MI
CDL DRIVER March 2021 to April 2022
Responsibilities includes:
Operated CDL vehicle to transport goods and materials in a safe and efficient manner
Delivered products to customers on schedule, ensuring accuracy and completeness of orders
Maintained accurate records of deliveries, including mileage, fuel usage, and delivery times
Performed pre-trip inspections of vehicles to ensure they were in proper working condition
Adhered to all traffic laws and regulations while operating the CDL vehicle
Collaborated with dispatchers to plan routes for optimal efficiency and timely deliveries
Communicated effectively with customers regarding delivery schedules, delays, or any other relevant information
Ensured that all necessary paperwork such as bills of lading or delivery receipts were completed accurately
Maintained cleanliness and organization of the CDL vehicle at all times
Fiat Chrysler Automobiles- Sterling Heights, MI
Assembly Line Worker February 2018 to August 2020
Responsibilities included:
Operated assembly line machinery and equipment to assemble products according to specifications
Performed quality checks on finished products to ensure they meet company standards
Collaborated with team members to achieve daily production targets and maintain workflow efficiency
Followed safety protocols and maintained a clean and organized work area at all times
Trained new employees on assembly line procedures, ensuring smooth integration into the team
Utilized hand tools, power tools, and measuring instruments as required for specific tasks
Participated in cross-training programs to expand knowledge of different areas within the assembly line
Maintained a high level of attention-to-detail while working at a fast pace
Aerotek, United Way- Detroit, MI
Application Processor September 2017 to February 2018
Responsibilities Included:
Operated assembly line machinery and equipment to assemble products according to specifications
Performed quality checks on finished products to ensure they meet company standards
Collaborated with team members to achieve daily production targets and maintain workflow efficiency
Followed safety protocols and maintained a clean and organized work area at all times
Trained new employees on assembly line procedures, ensuring smooth integration into the team
Utilized hand tools, power tools, and measuring instruments as required for specific tasks
Participated in cross-training programs to expand knowledge of different areas within the assembly line
Maintained a high level of attention-to-detail while working at a fast pace
Mall of America Holdings, Nickelodeon Theme Park - Bloomington, MN
Team Lead August 2016 to July 2017
Provided comprehensive operation of park rides which included:
Supervised and trained a team over 30 associates, ensuring consistent adherence to company policies and procedures
Managed daily operations of the amusement park, including opening and closing procedures, handling guest concerns, safely completing ride evacuations, and supervising ride operators
Created employee schedules that ensured adequate coverage during peak and non peak business hours
Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
Mall of America Holdings, Bloomington, MN
Rides Operator / Guest Service Representative April 2015 to August 2016
Responsibilities included:
Operated and maintained amusement park rides, ensuring the safety and enjoyment of guests
Conducted thorough inspections of ride equipment before each shift to identify any potential hazards or malfunctions
Responded promptly and effectively to any guest concerns or emergencies during ride operation
Collaborated with other ride operators to ensure smooth operations and efficient guest flow throughout the park
Assisted in training new ride operators on standard operating procedures, safety protocols, and customer service techniques
Managed crowd control during peak hours to maintain orderliness in line queues while maximizing guest satisfaction
Education
Suburban Truck Driving school, Romulus, MI
CDL A license
Endorsements:
Hazmat
Triples and doubles
Tankers
Inver Hills Community College, Inver Hills, MN
2017 Associate of Applied Science (AAS), Engineering Fundamentals
•Dean’s List
•Phi Theta Kappa Society Member
Henry Ford Academy: School for Creative Studies, Detroit, MI
2013 High School Diploma