Customer Service Representative

SANDRA E. HAUSER

******.*.*****@*****.***

EXPERIENCE

SKILLS &

QUALIFICATIONS

• Bilingual (English & Spanish)

• Proficient in MS Word, Excel,

Outlook, and COF (order entry

system)

• SAP

• Oracle

• Credit & Sales Support

• International & Domestic

customer service support

• Experience with logistics

department and manufacturing

facilities

EDUCATION

• B.A. Accounting, Roosevelt

University, Arlington

Heights, IL

• A.A. & A.S. Business

Administration, Harper

College, Palatine, IL

Customer Service/Trainer

FedEx Supply Chain, Elgin, IL / January 2022 – March 2024

• Placed internal orders with outside vendors

• Labeled, performed quality control, picked & shipped in warehouse

• Calculated daily totals

• Proficient with Blue Yonder

Customer Service/Onsite Manager

Fastenal, Wheeling, IL / November 2019 – January 2022

• Filled all vending machines with Fastenal products & placed customer orders

Customer Service Representative

Foster Electric, Schaumburg, IL / March 2018 – November 2019

• Managed set of accounts & prepared daily account sheet

• Manually entered orders for customers that did not use EDI 847-***-****

Customer Service Representative

Processed & ensured accuracy of approximately 200 - 300 purchase orders monthly. Managed logistics issues, customer returns, credits, debits & financial records. Managed own regional accounts. Collaborated with account managers and manufacturing plants. Made collections calls. Actively sought out projects from management to increase knowledge and make a positive impact.

• Sensient Flavors, Hoffman Estates, IL / February 2016 – June 2017

• Styrolution America, LLC, Aurora, IL / May 2015 – November 2017

• Schneider Electric/Square “D”, Palatine, IL / March 2015 – May 2015 (contractor)

• Morton Salt, Oak Brook, IL / May 2012 – January 2015

• Fuji Film Graphic Systems, USA Inc., Hanover Park, IL / April 2011 – March 2012

• Fuji Film Graphic Systems, USA Inc., Hanover Park, IL / April 2011 – March 2012 (contractor)

Motorola, Schaumburg, IL / 1995-2011

• Order Processing Specialist, Customer Service Organization

(1998-2011)

• Credit Analyst, Customer Resource Center (1997-1998)

• Customer Service Representative, Land Mobile Public Systems+ (1995-1997)

1159 Black Mountain Rd.

Dunlap, TN 37327

AWARDS

• 2013 Morton Salt

Employee of the Month

Award

• 2009 North American

Management Organization

President Quality Award

• 1998 TCS Customer

Response Center –

Motorola Renewal

Challenge Change Award

Credit Analyst

Fresenius Kabi, USA, Lake Zurich, IL / January 2018 – March 2018 (temp)

• Collections calls, released orders of off holds, prepared customer statements

Fisher Nuts, Elgin, IL / November 2017 – January 2018 (temp)

• Applied payments to customer accounts

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