Customer Service Technical Support
Resume:
Michael L. Naranjo
Houston Tx *****
Professional Experience / Bilingual
Self Employed ( Pearland Nutrition)
May 1, 2017 to June 1 2023
Title: Owner
Manage and Operate
Retail, Customer Service
John Crane Inc. / Engineering Dept
October 16, 1997 to August 1, 2020
Title: USA Western Regional Customer Reliability Technician. Responsible for regional maintaining and assisting Plant Engineers in a Reliability Program Contract.
CSR’s and in plant engineering staff. Provide customers with quality manufactured products from a global leader in Mechanical Seals. Provide technical support and define product capabilities to several Plants accounts including : Dow Chemical, BayPort, La Porte, Sundyne, National, BASF, etc.
Communicate regularly with customers and inside/outside sales staff to provide general technical support to local sites, all to decrease MTBF and MTBC goals. Enduro Systems
February 10, 1994 to Oct. 5, 1997
Title: Tradesmen Worker/ Crew Leader
Responsible for running the daily project and task. In charge of the work crew and assisting in job scope and safety meetings, reports stack cards, lockout tags system. Inventory, maintain truck log. Install fiberglass flanges, pipes, tanks, plastic concrete coatings etc.
Brookshire Brothers Foods
July 1987 to February 1994
Title: Stocker/Grocery Manager/ Assistant Store Manager Responsible for stocking stores, inventory orders, daily store operations, accounting, appearance, customer service, complaints, schedules, Manage the store.
Education:
High School: Certified
Forklift Certification, Drafting, Blue Prints, Safety Hazmat: Certified via Houston Area Safety Council. Safe Vehicle Certified by HASC.
Core Competencies and Training
Hazmat/Fire-spill, lock-out/tag-out,
RCR, Systems Entry, Forklifts and Crane training, safety council certified, JLG certified,
confined space,benzene/phosgene chemical control, data entry, quotations, Excel, Microsoft, Word, technical troubleshooting, Grid Qualified, Account verifications and set-ups, customer service,
bilingual English/Spanish sales and service, blueprint reading, manifest documentation,
Price FX and LPG Pricing systems, C4C quoting program, P&ID interpretation and quality customer service care.
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