Service Representative Customer

Victoria Atkins

**** ****** ****** ** **. Petersburg, Fl 33711

Phone: 727-***-****

Experience

Charter Communications Riverview, Fl

Retention Representative

**/**/**** – 12/13/2023

Maximize customer and revenue retention via inbound and outbound telephone calls.

Engage customers with empathy and generate sales by reinforcing the value of Charter.

Showcase active listening skills to mitigate customer’s concerns.

Transamerica Life Insurance St. Petersburg, Fl

Service Representative

10/21/2021- 07/20/2023

Manage large amounts of incoming calls regarding various insurance packages.

Provided accurate, valid, and complete information by using the right methods and tools.

Clearly and thoroughly document all client interactions.

Cross trained to assist in other departments such as extended term life and claims.

Duke Energy Clearwater, Fl

Business, Billing Associate

10/2010 - 06/2021

• Handle incoming and outbound calls regarding residential and nonresidential accounts.

• Work closely with customers, builders, and local municipalities to create residential, commercial, and new construction accounts.

• Receive, interpret, and process billing information using Microsoft Excel and Word to correct any possible billing errors before statements are mailed to customers.

Alpha Shirt Company St. Petersburg, Fl

Service Consultant, Account Specialist, Trainer

02/2004 -12/2008

• Handled incoming and outbound service calls, assessed customer need to achieve satisfaction

• Grade and trained customer service reps, handled escalated calls, filled in on the supervisor's help line.

• Negotiated sales quotes, issued, and processed purchase orders, made billing adjustments as needed.

AAA-Auto Club South St. Petersburg Fl

Senior Dispatcher & Trainer

02/1994 - 12/1999

• Determined the level of service and routed tickets to the appropriate dispatching stations.

• Coached, trained, and evaluated level one dispatchers.

• Approved extra pay to service contractors for additional work performed.

Home Shopping Network St. Petersburg, Fl

Credit Service Representative

02/1991 – 06/1993

• Received inbound and direct customer service calls.

• Help customers with inquiries regarding payment and credit issues

• Assisted the customer with sale orders and offered required upsell.

Education

Henderson Community College Henderson, Ky

Ged, Mechanical Drafting

02/1982 - 10/1984

Pinellas Technical Ed. Centers St. Petersburg, Fl

Business Software Applications Certificate

Proficient in Microsoft Word, Excel

04/1988 - 011/1990

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