Licensed Agent Customer Service

Kristopher Allan Burns

**** ****** **** **.

Plano, TX 75024

Email: ***********@*****.***

Phone: 214-***-****

Education

Collin College 2014 - 2017

**** *. ****** ***** ****.

Plano, TX 75074

Associates Degree

Major Field of Study

Business/Communications/3D Modeling & Animation

General Lines Licensed Agent 08/2021

Software Skills

Microsoft Office Suite – Word/EXCEL/PowerPoint

Training in SQL, Tableau & SDLC Methodologies

Proficient in 3D art and graphics, including Blender, Maya, Zbrush, Substance Designer

Website Profile:

https://www.artstation.com/zeldein/ [Tableau] https://public.tableau.com/app/profile/kris.burns/vizzes

Work Experience

Alight Solutions (Remote - Plano, TX) 08/23 - Present

Benefit Advisor - Licensed Agent*

- Managed inbound and outbound calls for Medicare beneficiaries, delivering comprehensive presentations on Medicare Advantage plans.

- Conducted thorough verification of doctors, prescriptions, and pharmacies for coverage by the carrier.

- Facilitated enrollment applications by explaining plan options and assisting with the process.

Health Plan One 08/2022 – 03/2023

Hybrid (Plano, TX)

Pre-Enrollment Specialist - Licensed Agent*

-Answer inbound calls and make outbound call to Medicare eligible beneficiaries.

-Verify doctors, prescriptions and pharmacies for coverage by carrier

-Present plans options and complete enrollment applications

IHC Specialty Benefits 02/2022 - 08/2022

Irving, Texas

Benefits Advisor

-Customize insurance plans for customer

-Market insurance products

-Enroll new customers in health/life insurance, and other company products

Willis Towers Watson 08/2021 - 12/2021

Richardson, TX

Medicare Benefits Advisor

-Acquired general lines insurance license

-Obtained multiple insurance company’s certifications

-Successfully completed all company training programs

-Engaged with incoming customers regarding Medicare requirements and benefits

-Offer support and solutions according to company’s policies

IQOR 06/2020 – 12/2020

Plano, TX

Asurion Agent

-Responsible for answering incoming customer calls regarding cell phone warranties

-Collaborate with management as needed for product customer solutions

-Record customer information using company software tools

-Engage customer with friendly and professional services

-Offer support and solutions according to company’s policies

Cottonwood Creek Estates Retirement Community/ 09/2015 – 09/2018

Solstice Retirement Community - Plano, TX

Server/Waiter

-Responsible for corresponding and taking resident’s food orders

-Served food as ordered efficiently

- Performed in a fast, friendly and professional manner

- Exercised outstanding customer service and communication skills

- Recognized monthly as resident’s favorite server/waiter

Industry Skills:

- Proficient in insurance products and regulations

- Demonstrated expertise in customer service and support

- Skilled in inbound and outbound call handling

- Experienced in doctor, prescription, and pharmacy verification

- Expertise in plan presentation and enrollment

Contact this candidate