Technical Writer/ Business Analyst/Training and Development
Resume:
Barbara Avent
**** **** ********** ****, **** ***
Denver, CO 80238
************@*****.***
Professional Expertise
Information Technology and Information Systems Contractor
Technical Writer – Methods and Procedures for Carrier Access Billing, CenturyLink/US West, Globus family of brands.
Business Analyst – Gathered information and wrote business requirements, facilitated walkthroughs, revisions, updates for documents for Pacific Bell and Rhythms, baselined documents.
Instructional Design and Delivery - Consultant/Contractor for OnDemand software for Mass Mutual Insurance/Financial Services Company. OnDemand software recorded, edited, and deliver on-line instructional design and training. Designed, delivered training for customer care agents to service clients purchasing whole life insurance online.
Grant Writer – Wrote grants for non-profits, for profit, and government entities. Developed template for grants, interviewed subject matter experts (SMEs), researched, and adhered to Request for Proposals (RFPs) criteria/guidelines. Gathered requirements, constructed budget analysis; created organizational charts, and walkthroughs for grants with client to submit for funding. Approval of client walkthrough of documents, and submitted to funders.
Guest Teacher P/T – Aurora and Denver Public Schools – 2002 t0 2021
Guest/substitute teacher for elementary and middle school students in Denver and Aurora Public Schools. Taught students using lesson plans teacher provided. Also created lessons for students. Maintained classroom discipline, and control. Created wholesome, engaging learning experiences for students. Provided detailed classroom substitute report to teacher.
Computer Hardware and Software Experience
Hardware: IBM compatible running Windows, Apple Macintosh
Software – Microsoft Suite Outlook, Word, PowerPoint, Excel
Rational Rose for Requirements Use Case & Actors, Visio
Project Management - Gartner and Microsoft Project, and Prism Project Management
Versed in Software development Lifecycle (SDLC)
Global Knowledge on Demand, web-based software for instructional design and delivery
Education – BA Regis Communication and Business
References available on request.
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