It Support Customer Service

TYJUAN BEYNUM

Washington, DC, United States

Mobile: 202-***-**** E-mail: ************@*****.***

Motivated IT professional with a Security+ certification and foundational knowledge in Information Technology. Seeking to leverage skills in cybersecurity and IT support to contribute to a dynamic team while continuing to grow in the field. SKILLS & CERTIFICATIONS

● Customer Service

● Administrative Support

● Networking: Understanding of TCP/IP, DNS, DHCP, and firewalls.

● Cybersecurity: Familiarity with security protocols, risk assessment, and compliance measures.

● Operating Systems: Basic experience with Windows, Linux, and Mac OS.

● Software: Proficient in Microsoft Office Suite; basic knowledge of security tools (e.g., Wireshark, antivirus software).

● Hardware: Basic troubleshooting of computer hardware and peripherals

● VPN Software troubleshooting, help desk IT support Comptia Security Plus (Active) 10/2024

PROFESSIONAL EXPERIENCE

CYBER SECURITY INTERN

Chart Academy 6/2024 - Present

Washington, DC

● Reduces risk of data breaches, meticulously auditing and updating access controls and security permissions.

● Maintains detailed documentation of cybersecurity incidents and remediation efforts for future reference and analysis purposes.

● Contributes to end user security awareness training programs, promoting a strong organizational security culture.

● Assists in endpoint detection & response by monitoring systems and logs for potential threats and responding to security incidents.

● Supports threat mitigation efforts by identifying vulnerabilities and implementing strategies to reduce risk.

● Demonstrates strong communication skills and effectively collaborates with team members and stakeholders.

● Maintains confidentiality, exercises discretion, and manages any sensitive/confidential/PHI/PII information with professionalism.

● Contributes to continuous improvement initiatives that enhance overall effectiveness and service quality. COMMUNITY OUTREACH SPECIALIST

Capital Business Solutions, LLC 12/2023 –

Present

Washington, DC

● Develops and implements community outreach programs.

● Plans and coordinates events to build relationships with the community.

● Assists in planning, organizing, and implementing events designed for increased communication and participation in the community.

● Monitors and assesses the effectiveness of the outreach initiatives. MOTIVATIONAL SPEAKER

Beckley 02/2020- 12/2023

Beaver, WV

● Developed engaging and inspiring speeches related to personal development, motivation, and success.

● Delivered presentations at workshops, conferences, seminars, schools, or businesses.

● Conducted research to remain current on topics related to personal development, success strategies, and motivational techniques.

● Interacted with audience members during and after the presentation, offering tailored guidance and addressing inquiries.

● Facilitated follow-up sessions or workshops, if needed, to provide ongoing support. EDUCATION

Abraxas Academy

Morgantown, PA Diploma, 2018

OSHA 30 (Active) 2022

CPR (Active) 2022

Contact this candidate