Customer Service Representative

CANDACE LAPONTE

**** *. ****** **. *** *** Fresno CA 93710

Phone: 559-***-****

*********@*****.***

Strengths

An experienced Customer Service Representative with 12 years in the Medical Insurance field. Attributes are being a good listener, having excellent organizational skills and the ability to complete complex tasks daily and on time.

Highlights

Positive attitude, provides great feedback, a motivator, self-starter, team player, and an ability to work under pressure. Great customer service skills; in person and over the telephone. An uncanny ability to quickly grasp new concepts.

Employment Experience

Plan Document Analyst/ Customer Service Representative 11/2016 to present

Health Comp Administrators 621 Santa Fe, Fresno, CA 559-***-****

Answering phones in a call center to service the medical, dental and vision needs of employees and providers. Currently I am responsible for the review, development and creation of Health benefit plans for new and existing clients, while keeping compliant with State and Federal laws. Working closely with the legal, IT and the Plan Building departments.

Customer Service Representative/Sales Representative 04/2014 to 11/2016

Alorica 170 W Shaw Ave, Clovis, CA 559-***-****

Answer the phones in a call center and assist customers with any and all issues as they relate to telecommunications, including payment processing. Additionally, making outbound calls in order to retain customers and ensure that all of their wireless cellular needs have been met while providing excellent, quality customer service.

Patient Representative 06/2006 to 04/2012

Fresno Community Hospital 2823 N Fresno St, Fresno, CA 559-***-****

Customer service, computerized insurance verification, collect payments prior to admission, cashier, register patients for local County insurance, use of multiple databases for Fresno County. Admit patients to all departments of the hospital on and prior to the day of surgery or procedure. Open and close multiple clinics, as well as make sure all registration duties for all shifts in the admissions departments are completed daily, as well as work closely with the supervisor to ensure department compliance.

Education History

Fresno Pacific University, Fresno, CA - Bachelor's Degree in Business Management/Administration

Fresno City College Fresno, CA - Medical Billing Certificate

Phillips Jr College Fresno, CA – Computerized Accounting

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