Operations Manager Customer Service
Resume:
Michael Sweeney
Operations Manager
*********@*****.***
Newark, NJ
SKILLS
Extreme organization; effective communication; coordinate seamlessly between various departments; budget creation and tracking; follow project plan from inception to completion; ability to communicate and execute client needs in high stress environments Microsoft Teams; DaVinci Resolve; fluent with Apple and PC computers; DSLR cameras; AV gear PROFESSIONAL EXPERIENCE
Encore Global - Operations Manager 11/23-Present
Ops Manager for the audio visual needs at the Times Square Sheraton Scheduled a team of up to 30 union audio and visual technicians for multiple events to ensure efficient set ups, shows and strikes
Scheduled all union labor technicians according to union rules while maintaining strong monthly and quarterly profitability for the company Coordinated all labor, equipment and customer service needs with clients and outside AV teams to ensure their events were successful
Clients ranged from small meeting spaces to political functions involving multiple mayors, governors and presidential candidates
TV / FIlm - Health and Safety Supervisor 1/22-5/23 Implemented the health and safety plan according to m ulti-union and production guidelines for feature film and television productions Provided guidelines and workflow for department
Hired and trained health and safety assistants to know how to safely and effectively work with all cast and crew
Created budgets and implemented personnel and supply needs for the health and safety department
Tracked expenses and developed relationships with vendors to ensure projects came in on time and within budget
Developed written standards to effectively communicate health and safety needs to various department heads and to all crew members throughout the entire shoot Coordinated concierge testing services for executives, producers and specific talent Managed staff of upwards of 20 people
Coordinated travel plans for team
Created staggered working shifts to ensure there was also a health and safety team member present at every location
Operated clearly and calmly during stressful environments and long hours, including, but not limited to, overnight shifts
Selected Film and Television Credits;
● Wolf; Back to Black; The Accused; EZRA; Shortcomings Selected Commercial Credits;
● CVS-AETNA; Youtube Shorts; Chelsea Pictures - IBM; Panoptica - JOSE CUERVO; Pretty Bird - AUTUMN PAPER; Farm League-CARTA; Caviar-XFINITY Testing Coordinator 8/21-12/21
Organized COVID-19 testing protocols for all cast and crew on TV shows / feature films for crews of upwards of 350 people
Developed relationships with testing labs and supply vendors Communicated clear and concise weekly logistics email so the entire workforce was aware of testing protocols, times and locations
Ensured all testing protocols were followed from start to finish for entire crew
● Spoiler Alert (Focus Features); Severance S1 reshoots (Endeavor) TV / Film - Health and Safety Assistant 10/20-7/21 Provided PPE, protocols and guidance on set during filming of film and television productions
Spent long hours on set (upwards of 12 hours) ensuring production operated safety and effectively under union and production rules
Acted responsibly and respectfully while returning to in person work during the height of the COVID-19 pandemic
● Goodnight Mommy (Amazon); Severance S1 (Endeavor) Filmmaking Teacher - New York Film Academy 7/15-3/20 Teacher of filmmaking, directing and camera operation Provided students with proper safety training and instruction with film, video cameras, heavy duty lighting equipment, audio gear and logistics planning Coordinated with fellow staff members
Provided action plans and contingency options for all student filmmakers Taught classes for both adult and teenage students EDUCATION
Boston University
B.S. Communications - Film and Television
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