Customer Service Representative

Tranavia Davenport

West Park, FL *****

Phone: 954-***-****

Email: *****************@*****.***

PROVIDING EXCEPTIONAL SERVICE AND BUILDING LOYAL RELATIONSHIPS

Strives to build rapport with customers and maintain relationships to gain customer loyalty

SUMMARY

Diligent and personable Customer Service Representative with capability of handling multiple tasks in a fast-paced environment. Able to produce quality work under extreme time pressure and deadlines, keeping customers happy and smiling, while resolving all issues in the shortest time possible. Seeking a position where my experience and skills will contribute to the success of the company.

PERSONAL ATTRIBUTES

Communication - Shares and exchanges information through verbal and non-verbal means.

Teamwork - Work together with others to complete a task and achieve a shared goal.

Attention To Detail - Tackles multiple projects without sacrificing quality or accuracy.

Time Management - Completes tasks on time and follows through on work commitments.

Leadership - Solid moral character with a sense of fairness to positively influence colleagues.

Problem Solving - Identifies problems successfully and comes up with creative solutions.

Adaptability - Adjusts to changes in the work environment while remaining productive.

Data Analysis - Adept at understanding, managing, and analyzing large amounts of data.

Technical - Familiar with multiple computer platforms, and various computer applications.

WORK EXPERIENCE

Administrative Assistant - Sweeping Corporation of America, West Park, FL December 2021 to December 2023

Delivered comprehensive support to the Supervisor, and arranged and coordinated business meetings.

Ensured prompt and courteous responses to inquiries and directed calls to the relevant department.

Processed invoices efficiently, prepared and reconciled payroll, and balanced daily revenue logs.

Arranged travel for Supervisor, processed travel vouchers, and generated required documents.

Researched and compiled information for new business and created spreadsheets.

Ensured all company contracts were completed and filed in a timely manner.

After School Counselor - After School Programs, Hollywood, FL August 2021 to December 2021

Fostered a welcoming, caring, and professional environment for all children, parents, and staff.

Provided multiple services to children, parents, and school administrators and teachers.

Communicated with the Site Leader and Director of Child Care to resolve any facility issues.

Addressed children's physical, emotional, and educational needs with the administration staff.

Worked effectively in a team environment and encouraged open communication with peers.

Assisted the office with receiving and processing late payments and activities fees.

Maintained a healthy and hygienic environment to prevent infectious disease.

Order Fulfillment Associate - The Home Depot, North Miami Beach, FL July 2019 to February 2021

Worked Front End with self-checkout to process transactions and deliver customer service.

Managed purchase orders, and processed cash transactions and provided administrative services.

Maintained floor coverage, counters and displays to support and maintain inside store sales.

Assisted in conducting regular inventory counts, ensuring accurate stock levels were maintained.

Interacted with customers or vendors as needed, and responded to operational concerns.

Cross-trained new associates to ensure proficiency in essential job functions and procedures.

Maintained work areas clean and orderly to promote efficiency and mitigate the risk of accidents.

Upscale Security Officer - G4S, Fort Lauderdale, FL October 2017 to August 2018

Assisted customers, employees, and visitors courteously and professionally.

Controlled property access, monitored entrances and exits, and performed security patrols.

Observed all departing personnel to monitor and prevent company property theft.

Ensured and verified any removal of company property was authorized.

Monitored for irregular or unusual conditions posing security or safety concerns.

Warned all violators of infractions such as loitering, smoking, or carrying forbidden articles.

Triggered alarms during emergency situations and contacted first responders as needed.

Investigated and prepared reports on incidents, suspicious activities and accidents.

Brand Care Specialist - Global Response Corp., Margate, FL April 2016 to April 2017

Answered and processed incoming calls using a call management system and web-based communications.

Responded to customer inquiries to identify and resolve issues with initiative and good judgment.

Communicated with frustrated customers and calmly guided them through the technical support process.

Recommended equipment to meet requirements, and performed cross selling of services and products.

Prepared daily documents to account for all customer facing activities for sales representatives.

Built customer loyalty through follow-up calls for customers reporting product issues.

Court Specialist I - Howard Forman Clerk of Courts, Fort Lauderdale, FL August 2013 to June 2014

Conducted research and verified information for court files, pleadings, and other documentation.

Assisted in locating and relocating files, as well as shifting and filing in the file vaults.

Validated the accuracy of all documents filed in paper format or items received as evidence.

Maintained court dockets and updated disposition of cases after court hearings and trials.

Provided public information regarding misdemeanors, juvenile cases, and other civil violations.

Followed all time standards for processing and reviewing files for Court Dockets to ensure deadlines.

EDUCATION

High School Diploma - Stranahan High School, Fort Lauderdale, FL

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