Project Management Customer Support

JA’NECIA MONDECLAIR

Dallas, TX ***** 214-***-**** *****************@*****.***

Professional Summary

Demonstrates a preference for working at a self-directed pace, allowing for the cultivation of innovative solutions and the delivery of high-quality results. Excited to contribute a unique blend of creativity, independence, and friendliness to a dynamic work setting that values individual contributions. Adept at maintaining a positive and collaborative attitude and fostering strong interpersonal relationships. Skills

• Account Management

• Customer Retention

• Staff Management

• Access Control

• Problem Solving

• Customer Support

• Loss Prevention

• Project Management

• Business Development

• Sales Support

Work History

Customer Service Specialist 02/2018 to 08/2023

MPF Sales and Marketing

• Exceeded sales targets by 16% in 2019 by maintaining a robust knowledge of product offerings and quickly assessing customer needs.

• Increased customer satisfaction rate to 98% by updating customer accounts and resolving customer issues.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Advocate 01/2015 to 08/2018

CHEWY

• Achieved a 23% employee onboarding process for new customer advocates by motivating employees to be productive and engage in work.

• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Retail Sales Associate 06/2013 to 02/2015

REEBOK

• Greeted customers and helped with product questions, selections, and purchases.

• Stocked merchandise, clearly labeled items, and arranged according to size or color.

• Exceeded sales volume and customer satisfaction, achieving a remarkable 32% improvement. Education

Pepperdine University – Dallas, TX

Master’s degree in business

Certifications

Project Management Professional (PMP), Business Analyst Master’s Program

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