Customer Service High School
Resume:
DAMIEN K. ELLIS
JACKSONVILLE, FL 32218
***********@*****.***
OBJECTIVE
To obtain an entry-level position with a company, allowing me to utilize my education and work experience in the customer service filed/ IT field to gain valuable knowledge in a team oriented environment.
EDUCATION
Bachelor Computer Engineering Bethume Cookman University
AUGUST 2018 – JANUARY 2019
At Bethune Cookman I maintained a 3.8 GPA while pursuing my major in computer engineering.
High School Diploma First Coast High School
AUGUST 2014 – JUNE 2018
I was Regional President for Business Professionals of America during this time I won 1st place in computer networking and 2nd place in PC trouble shooting. Played on Baseball Team my freshman and sophomore year.
EXPERIENCE
Customer Service/ Apple Help Desk Kelly Connect
November 2020 – May 2021
Take in coming calling and assist with trouble shouting all Apple Phone and Watch software problems.
I assisted clients with updates and returns of products as well that needed.
I also was on exculpation team so was responsible for supervisor transfer calls. I would train new staff via
Zoom on how handle exculpated calls on apple software. I was responsible to coach employees on calls.
Warehouse Worker/ Customer Service Randstad Staffing Agency
February 2020 – November 2020
Packer and Picker, use a hand dolly for moving pallets, unloading and loading trucker, wrapping Pallets for shipment. Assist with receiving and shipping.
Warehouse Worker Amazon Fulfilment Center (Jax 2 Pecan Park)
October 2019 – January 2020
My job is to both unpack boxes or empty bins contained with all types of miscellaneous items by scanning them in the system and stowing them inside these tall bins that robots bring around so the picker can sort them out have it send to outbound and have it delivered to the customer within 24 hours.
Call Center HGS (NSD)
AUGUST 2019 – OCTOBER 2019
Worked on Nation Safe Drivers Project. My job consisted of taking inbound calls and dispatching hard and soft emergency services such as tows, tire changes, fuel delivery, and lockout services.
Used multiple systems and GPS tracking systems to assist customers.
Cashier Burger King
AUGUST 2017 – MAY 2018
Frontline cashier, responsible for greeting customers, taking orders and processing orders in a fast pace environment. Responsible for cleaning lobby and night time shut down or opening store.
SKILLS
Certification in Microsoft Word, Excel and PowerPoint
35 WPM
Certification Apple Software
Problem solving, leadership
Certification in Life Skills
Contact this candidate